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| Zolved TechNews |
Geek Squad revealed to be pathetic, which you knew already.
A buddy at work sent this link from digg. It's your typical TV investigation reporting. Reporter tries to trick businesses into being selfish and greedy, then "catches" them at it. In this one, they disable a computer by disconnecting one wire, bring it to several repair shops/tech support places and see who catches the problem and how much they charge for the very simple fix.
Of course, this is exactly the problem that Zolved was created to solve. Most tech problems (the real ones) are very simple to fix, and easily done by the average user. Todays tech support is slow, often wrong, and very expensive. We're building Zolved to allow the average user to get around all of that.
What I really loved about the digg link is this comment from a digg user (the comments are the entertaining part of digg). He lays out (exposes?) exactly what is wrong with Geek Squad:
As an ex long-time Best Buy and Geek Squad employee, I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint.
This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies.
That's pretty chilling, especially considering how many people I know who think Geek Squad is 1) great and 2) cheap.
Of course, this is exactly the problem that Zolved was created to solve. Most tech problems (the real ones) are very simple to fix, and easily done by the average user. Todays tech support is slow, often wrong, and very expensive. We're building Zolved to allow the average user to get around all of that.
What I really loved about the digg link is this comment from a digg user (the comments are the entertaining part of digg). He lays out (exposes?) exactly what is wrong with Geek Squad:
As an ex long-time Best Buy and Geek Squad employee, I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint.
This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies.
That's pretty chilling, especially considering how many people I know who think Geek Squad is 1) great and 2) cheap.
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