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EDGE down, Mac fans out.

We spoke a little too soon. It looks like AT&T is woefully unprepared to do real business.

We were ready to cut AT&T some slack for the activation problems, because we know that nobody designs an activation system to take 500,000 new accounts in 72 hours. But AT&T's EDGE network was down for 6 hours on Monday. AT&T said the downtime wasn't due to the iPhone, but come on, how could it not be.

The EDGE network is the "data plan" side of things. For calls and text messaging, users are on the normal cell network. When they access the Internet, that data comes over the EDGE network. So you can imagine if someone sank $600 on a "revolutionary Internet device" (or whatever they call it) only to get no Internet access. Saying you'd be upset is an understatement.

Personally, I suffer from buyer's remorse. If I spend more that $100 on something and it acts up in the first month (no less the first 3 days), I start thinking I got ripped off.

On a side note, there were reports that AT&T tweaked their EDGE network over the weekend (also mentioned here). So the outage may be due to that. Still no excuse though.