Zolved - Zolved Free Remote Control FAQ - Support and help for problems with iPods, computers, XBox, email, cell phones, PDAs, wireless networks, game consoles and Windows Vista

Zolved Free Remote Control FAQ

We wonder how other companies get away with charging for it and when Karma will catch up with them. The open source community has been offering this free technology for years.

3. Do I need to configure the router if I have a firewall?

Zolved does not require configuration of routers or firewalls. Just click on download and install the software. Click on the Zolved Icon and you are ready to connect with anyone securely. However, there may be situations where Zolved Remote Control does not work. If it does not work for you, please give us some feedback on your configuration and why you believe it may not be working.

4. Can I transfer files with Zolved?

5. What's up with the distorted colors when viewing someone's computer?

Computers these days have very high resolution, which means that it takes a lot of CPU and bandwidth to present the exact picture, which has a negative impact on responsiveness. So Zolved Remote Control may 'step down' the color resolution that it presents to you in order to make the mouse, keyboard and picture refresh more responsive. This is a common technique in VNC and most other Remote Control technologies.

6. Does Zolved record my sessions on its servers?

7. Why doesn't anyone show up to help me after I connect?

8. What is unique about Zolved free Remote Control?

9. Can I use this software to solve problems on my computer?

10. Can someone view/modify Word documents or PowerPoint presentations running on my machine?

11. Can I use it for remote training?

12. I'm from Nigera and have a lot of money that I need your help getting access to. How can I contact you?

13. What are the system requirements?

Currently, it only works on Windows computers, after all Mac and Linux users don't have any problems, but we plan to add some support for them anyhow.

14. Does Zolved free remote control work on dial-up?

What's dial-up? ;-) Probably, but I can't say we've tested it as we don't know of anyone with a dial-up connection. If you do, let us know how it works.

15. I live in Australia and my trusted advisor is in India. Will it work?

16. I live in Australia and my trusted advisor is in India. It worked, but I want it to be faster.

Well, mate, that's not a question, but is a fair request. Currently our 'repeater' servers are in the US, UK and Singapore. We plan to add some more in different areas around the world to improve performance assuming we get sufficient requests.

17. Can I use Zolved free remote control to get my computer remotely diagnosed?

18. Do I need to create an account to use the Zolved free remote control?

19. I own a small business and want to use Zolved free remote control to support my customers. Can I use it?

Yes, it is free for everybody, although we reserve the right to disable the service for specific people, IP Addresses or everyone at our discretion. (Hey, we have to protect ourselves, right?)

20. I own a large business and want to use Zolved free remote control to support my customers. Can I use it?

21. How do I contact Zolved?

22. How can I help spread the word?

tell your friends about "Free Remote Control" or link to http://www.zolved.com/rc from your blog.

23. Does Zolved free remote control support multiple users collaborating at the same time?

24. Where can I submit feature requests or flames?

25. Did you write this remote control yourself from scratch?

Does anyone write software from scratch these days? Zolved's free remote control is based on the UltraVNC and UltraVNC SC flavors of VNC and includes Jari Korhonen's repeater to allow it all to work through Firewalls.