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Audio problems when replaying video on my Canon camcorder.

Problems with sound appears in a Canon camcorder when the video recording is faulty.

Camcorders do not record pictures correctly and images being played back may be distorted if the video heads are dirty. The video heads may be dirty

if the camcorder shows the following symptoms.

Picture looks like a mosaic (See Figure 1) or has stripes (See Figure 2) during playback.

The picture and sound freeze for a moment (for about 0.5 seconds), or a blue screen appears.

The message "HEADS DIRTY, USE CLEANING CASSETTE" appear on the side panel.

Figure 1



The picture looks like a mosaic


Figure 2



The picture has stripes

Please do the following in such instances.
- Clean the video heads using commercially available dry cleaning cassette.
- Replace the video cassette with the new one.

If the problem is not solves still, please contact the nearest Canon service facility.



Video heads become dirty when:
- Using the camcorder under humid or high-temperature conditions.
- Using a damaged or dirty cassette.
- Using camcorder in a dusty area.
- Using the camcorder without cleaning video heads for a long period of time.


Please do the following things to avoid distorted pictures.

Prior to recording important scenes, be sure to clean the video heads and make a test recording. Also clean the video heads before storing the camcorder after use.


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