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How do I troubleshoot Ambit SpeedStream 60678EU Cable Modem

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Back Compatible Modems List

Troubleshooting Manufacture Resources
60678EU Modem Manual
 60678EU Data Sheet

Cable Modem Driver Location

 
Installation


Troubleshoot modem Lights



Ethernet Connection - Modem functioning correctly


USB Connection- Modem functioning correctly


Modem Looking for Cable Connection- Help Troubleshooting

Troubleshooting Diagram:

Modem Light Status Problem Solution
POWER Solid Green None N/A
Off No power Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
USB Solid Green None Successfully found the computer through USB connection.
Off No USB found Verify USB cable connections, the TCP/IP settings and the USB cable. You might need to reinstall the USB drivers. If this does not resolve the issue, contact technical support (Email or Chat).
ENET Solid Green None Successfully found the computer through an Ethernet connection.
Off No Ethernet found Verify Ethernet cable connections, the TCP/IP settings and the NIC. You might need to reinstall the NIC drivers. If this does not resolve the issue, contact Customer Support. (Email or Chat).
SEND Flashing Green None Modem is transferring data.
RECV Flashing Green

 Sync, and Ready LED Off
Modem is searching for cable connection.

Sync and Ready LED On
Modem is transmitting Data		 Verify all cable connections and try resetting the modem. If connection is OK and modem reset does not correct the problem, contact Customer Support (Email or Chat).
Off No connection cable Connection Verify all cable connections and try resetting the modem. If connection is OK and modem reset does not correct the problem, contact Customer Support (Email or Chat).
SYNC Solid Green N/A N/A
Ready Solid Green N/A N/A

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Type:ManagedContent
Updated at:30 Mar 04:10
Updated by:shanu
Tags: ambit
Keywords:LED, Ambit SpeedStream, 60678EU, Ethernet Connection, USB Connection
Brand: Topic > How To
Article Source > Official Vendor Site
Category > Home Networking & Wi-Fi > Routers
Brand > Cox Communications