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How do I troubleshoot Ambit SpeedStream U10C018 Cable Modem

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Troubleshoot modem Lights



Ethernet Connection - Modem functioning correctly

 


USB Connection- Modem functioning correctly

 


Modem Looking for Cable Connection- Help Troubleshooting

 

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Troubleshooting Diagram:


Modem Light Status Problem Solution
POWER Solid Green None N/A
Off No power Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
USB Solid Green None Successfully found the computer through USB connection.
Off No USB found Verify USB cable connections, the TCP/IP settings and the USB cable. You might need to reinstall the USB drivers. If this does not resolve the issue, contact technical support (Email or Chat).
ENET Solid Green None Successfully found the computer through an Ethernet connection.
Off No Ethernet found Verify Ethernet cable connections, the TCP/IP settings and the NIC. You might need to reinstall the NIC drivers. If this does not resolve the issue, contact Customer Support. (Email or Chat).
SEND Flashing Green None Modem is transferring data.
RECV Flashing Green None Modem is transferring data.
SYNC Solid Green N/A N/A
Flashing Green

 Sync, and Ready LED Off
Modem is searching for cable connection.

Sync and Ready LED On
Modem is transmitting Data		 Verify all cable connections and try resetting the modem. If connection is OK and modem reset does not correct the problem, contact Customer Support (Email or Chat).
Off No connection cable Connection Verify all cable connections and try resetting the modem. If connection is OK and modem reset does not correct the problem, contact Customer Support (Email or Chat).
Ready Solid Green N/A N/A

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Mac Address Label
Source: cox

 

 

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Type:ManagedContent
Updated at:03 Apr 22:33
Updated by:shanu
Tags: ambit cable modem
Keywords:Ambit, SpeedStream, LED, Cable, Modem, Ethernet, USB
Brand: Topic > How To
Topic > Troubleshooting
Article Source > Official Vendor Site
Category > Home Networking & Wi-Fi > Routers
Brand > Cox Communications