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Troubleshooting Motorola SURFboard SBG1000 Cable Modem.

How do I troubleshoot Motorola SURFboard SBG1000 Wireless Gateway Cable Modem

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Troubleshooting Manufacture Resources
SBG1000 Modem Manual
 SBG1000 Data Sheet

Cable Modem Driver Location
Installation

Troubleshooting Diagram:

Note: This modem Includes a built in Router, Firewall, print server and VPN service. Cox High Speed Internet only supports the Cable Modem feature of this product.

Item Light Flashing On
1 RX (Receive) Scanning for a receive (downstream) channel connection The downstream channel is connected
2 TX (Transmit) Scanning for a send (upstream) channel The upstream channel is connected
3 LNK (Link) Scanning for a network connection The startup process is complete and the SBG1000 in online
4 Transmitting or receiving data There is no solid on state
5 Data transfer to printer Printer is connected
6 Wireless activity Wireless feature is functioning normally
7 USB activity There is a proper USB connection
8 Activity Ethernet activity on the port  
9 10 100 No flashing mode Indicates the LAN connection speed:
  • Amber for a 10Base-T connection
  • Green for a 100Base-T connection
10 Half Full No flashing mode Indicates the LAN port duplex mode:
  • Amber for half duplex
  • Green for full duplex
11 Link 1 to 5 No flashing mode There is a proper Ethernet connection to the port
12 Data transfer over phone line using HPNA There is no solid on state
13 No flashing mode The SBG1000 power supply is working properly

Back View


 

1 The printer port provides a connection for one printer.
2 The Motorola SBG1000 Wireless Cable Modem Gateway includes two antennas. The optional Motorola External Diversity Antenna provides higher gain to increase wireless LAN performance and coverage.
3 Use the HPNA ports to connect an HPNA LAN:§ Connect the bottom HPNA port to the telephone jack using the supplied telephone wire terminated with RJ-11 connectors.§ You can connect a telephone to the top HPNA port.
4 Use Ethernet ports 1 to 5 to connect an Ethernet LAN cable with RJ-45 connectors. You can connect Ethernet equipped computers, hubs, bridges or switches.
5 Use the USB port for connecting a PC to the USB port.
6 If you experience a problem, you can push this recessed button to restart the SBG1000. To rest all values to their defaults, hold down the button for more than five seconds. Resetting may take 5 to 30 minutes because the SBG1000 must find and lock on the appropriate communications channels.
Source: cox

 

 

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Type:ManagedContent
Updated at:03 Apr 22:34
Updated by:shanu
Tags: cable modem motorola
Keywords:LED, Ethernet, USB, troubleshooting
Brand: Topic > How To
Topic > Troubleshooting
Article Source > Official Vendor Site
Brand > Cox Communications
Brand > Linksys