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How do I troubleshoot Terayon TJ615 Cable Modem

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Summary



Back Compatible Modems List

Troubleshooting Manufacture Resources
Terayon Modem Manual
 Terayon Data Sheet

Cable Modem Driver Location
Installation


Troubleshooting Diagram:

Modem Light Status Problem Solution
Online Solid None Modem Functioning Correctly.
Off No power Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
Recieve Flashing receiving data No Problem
Off No cable connection is detected Verify coaxial cable connection and try resetting the modem.  If cable is ok & modem reset doesn’t work, contact Customer Support
 (Email or Chat).
Send
Transmit		 Flashing transmitting data No Problem
Off No cable connection is detected Verify coaxial cable connection and try resetting the modem.  If cable is ok & modem reset doesn’t work, contact Customer Support
 (Email or Chat).
Link Off N/A No Problem
Source: cox

 

 

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Type:ManagedContent
Updated at:03 Apr 22:35
Updated by:shanu
Tags: cable modem
Keywords:LED, Ethernet, USB, troubleshooting
Brand: Topic > How To
Topic > Troubleshooting
Article Source > Official Vendor Site
Category > Home Networking & Wi-Fi > Routers
Brand > Cox Communications