| Off |
No power |
Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch. |
| Cable |
Slow
Flashing |
searching for cable connection |
Verify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support
(Email or Chat). |
| Fast Flashing Modem |
searching for cable connection |
If this is a new modem or a replacement modem, you must contact Cox with your MAC address Click Here. If there are several MAC addresses on the modem, please use the “HFC” or “RF” MAC address. |
| Off |
No connection cable Connection |
Verify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support
(Email or Chat) |
| Test |
Off |
None |
Modem is functioning correctly. |
10/100 Mbps
[1-4] |
Solid Green |
None |
Successfully found the computer through an Ethernet connection. |
| Off |
No Ethernet found |
Verify Ethernet cable connections, the TCP/IP settings and the NIC. You might need to reinstall the NIC drivers. If this does not resolve the issue, contact Customer Support. (Email or Chat) |
Link /Act
[1-4] |
Flashing Green |
None |
Modem is transferring data. |
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