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I have Forgotten my Primary User Name, Email Address or Password for Cox High speed Internet
This article provides information for a Forgotten or Lost Primary User Name, Email Address or Password. Additionally this article provides the definition of a CHSI Primary User Name or Email Address.
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Cox Customer Support can retrieve the following information for the primary account holder or pre-authorized user.
Cox Customer Support cannot retrieve your password. However, you can click the Forgot Password link on the login page and use your Secret Question/Secret Answer to change your password online. Without the Secret Question/Secret Answer, you must contact Cox Customer Support to reset your password for you. |
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The primary email address is the first email address you received when signing up with Cox High Speed Internet service. The primary Username is the first part of the of the primary email address. It is the name or text that precedes the @cox.net of the email address.
Note: Changing or reseting your password may also change the password for the following logins:
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