Result: The Internet Tools Customer Login displays.

Note: If you have several Cox email addresses / usernames under one account, then the primary login is the very first (still active) email address / user name created when you signed up for Cox High Speed Internet service. Refer to Information: Primary and Secondary Usernames and Email Addresses for more information.

Result: The Internet Tools home window displays.

Result: A list of Email Addresses displays in the right pane.

Note: If you do not see all the selections shown above you did not login with your Primary Cox email address. Please go back to Step 2 and enter your Primary username and password.

Result: The Add an Email Address pane displays.

In the Choose a Login: box, enter the new username for the new email address.

Username guidelines:

• Must be between 3 and 32 characters long
• May contain alphabetic characters ("a" to "z"), numbers ("0" to "9"), a dash (-), an underscore (_), and a period (".")
• Must not start or end with a period (".")
• Is not case sensitive
• In the Choose a Password: box, enter a password for the new email account.
• In the Retype the Password: box, enter the same password for confirmation.

Password guidelines:

• Must have between 8 and 24characters
• Must include at least one letter and one numeral
• Must not include any form of the word "password"
• Must not be the same as the username
• Is case sensitive
  

Click Add Email.

Result: An Add an Email Address confirmation window displays with the new email address you are requesting to add.

After clicking Confirm, one of the following messages displays:

• Add new Email Address Failure

The Email Address list displays with an error stating that the requested login is already in use.  Example: The requested login 'coxcustomer@cox.net' is already in use.