Zolved community solution
| Zolved community solution |
 new article edit article
|
Why do I get a "General Error" when playing clips with RealPlayer 10?
You get the "General Error" message if the file or clip you are playing is unavailable or damaged, or if you have a damaged installation of RealPlayer.
You might receive a "General Error" message when using RealPlayer if the file or clip you are playing is unavailable or damaged, or if you have a damaged installation of RealPlayer. To correct this problem, you will need to verify if the error occurs with all clips, check your sound card and sound drivers, and possibly remove and reinstall RealPlayer.
Solution 1: Determine if the problem is with the specific file.
To rule out a problem with the file itself, try playing sample files:
1. Open http://service.real.com/test/ in your Web browser.
2. Click the links that match your connection speed. Dial-up modem users should choose the 28K or 56K links.
If the sample files play, then the problem may be with the specific file you were trying to play. If this is a local file, try re-downloading a fresh copy of the clip from its source. You will also receive a "General Error" message if the file you are attempting to play is on a network drive that is not connected.
If the sample files do not play, the problem is most likely with the sound card and/or sound drivers on your computer or the RealPlayer installation.
Solution 2: Update older sound card drivers.
RealPlayer requires that you have a sound card. If you attempt to play a clip that contains an audio track, and you have no sound card on your system, you will receive a "General Error." If your sound driver is corrupt or out-of-date, you may also receive this error.
If the installed driver is more than six months old, you should update it. Driver updates are usually available as a free download from the manufacturer's Web site. These drivers are usually updated every few months. After installing the drivers, be sure to restart your computer so the configuration changes take effect.
If updating your sound card drivers does not fix the problem, you may need to completely remove RealPlayer from your system. (You can reinstall it later.)
Solution 3: Remove and reinstall RealPlayer.
If the problem appears to be caused by damaged RealPlayer application files, removing and then reinstalling RealPlayer can resolve these problems.
Solution 4: Check firewalls and port information.
Firewalls can also corrupt the stream, try disabling software firewalls or configure the firewall to work with RealPlayer.
Solution 1: Determine if the problem is with the specific file.
To rule out a problem with the file itself, try playing sample files:
1. Open http://service.real.com/test/ in your Web browser.
2. Click the links that match your connection speed. Dial-up modem users should choose the 28K or 56K links.
If the sample files play, then the problem may be with the specific file you were trying to play. If this is a local file, try re-downloading a fresh copy of the clip from its source. You will also receive a "General Error" message if the file you are attempting to play is on a network drive that is not connected.
If the sample files do not play, the problem is most likely with the sound card and/or sound drivers on your computer or the RealPlayer installation.
Solution 2: Update older sound card drivers.
RealPlayer requires that you have a sound card. If you attempt to play a clip that contains an audio track, and you have no sound card on your system, you will receive a "General Error." If your sound driver is corrupt or out-of-date, you may also receive this error.
If the installed driver is more than six months old, you should update it. Driver updates are usually available as a free download from the manufacturer's Web site. These drivers are usually updated every few months. After installing the drivers, be sure to restart your computer so the configuration changes take effect.
If updating your sound card drivers does not fix the problem, you may need to completely remove RealPlayer from your system. (You can reinstall it later.)
Solution 3: Remove and reinstall RealPlayer.
If the problem appears to be caused by damaged RealPlayer application files, removing and then reinstalling RealPlayer can resolve these problems.
Solution 4: Check firewalls and port information.
Firewalls can also corrupt the stream, try disabling software firewalls or configure the firewall to work with RealPlayer.
