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No dial tone in modem when using AOL ISP.
Getting message, "Modem Reported No Dial Tone" when trying to use AOL ISP.
You may be receiving the message "Modem reported no dial tone" for any one of several reasons....
The following article may also be found in our Online Help area.
"); } document.domain = 'aol.com'; -->You may be receiving the message "Modem reported no dial tone" for any one of several reasons. After trying the first solution, check to see if you still receive the message. If you are still unable to get a dial tone, continue using the suggested solutions until the problem is fixed.
Information You Need
You will need to know what version of the Microsoft® Windows® operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to Determine Which Version of Windows® I Have.
Solutions
For additional supportVerify the Phone Jack Has a Dial Tone
If the wall jack has no dial tone, the computer's modem will not be able to dial out.
To verify a dial tone:1. Unplug the phone line that the computer uses from the wall jack and plug a regular phone into the same jack.
2. If there is a dial tone, try to sign in again. If no dial tone is present, call your local phone company.
Check the Physical Connections
Check to see if the phone cord has come unplugged from the back of the computer or the wall jack.
To check the physical connections:1. Verify that no splitters are plugged into the wall.
2. Ensure the phone line goes directly from the wall jack to the computer.
3. Check that the phone cord is plugged into the jack on the back of the computer that is marked Line or has the symbol of a phone jack. (If it is plugged into the jack marked with the word Phone or the symbol of a phone, switch the jack.)
Check Dialing Options
If your dialing options are not set correctly inside the AOL® software, it can cause the issue you are experiencing.
To check your dialing options in AOL® 9.0 Optimized and AOL® 9.0 Optimized SE/LE:
1. Click the Sign On Options button.
2. Click the Edit Number button.
3. Click the Dialing Options button.
4. Ensure all options that are needed are selected with a checkmark in the appropriate box. Also ensure that options not needed are not selected.
5. Once all changes have been made, click the OK button.
6. Click the Next button.
7. Click the Sign On To AOL Now button
To check your dialing options in AOL® 9.0 Security Edition SE/LE:
1. Click the Connect Options button.
2. Click the Quick Edit button.
3. Ensure all options needed are selected with a dot in the appropriate place. Also ensure that options not needed are not selected.
4. Once all necessary changes have been made, click the Save button.
5. Click the Close button.
6. Sign on to the AOL software.
To check your dialing options using AOL® 8.0 and earlier versions:
1. On the Sign On screen, click the Setup button.
2. Click the Edit Numbers button.
3. In the Numbers (Connections) for this Location: box, select an access number to highlight it, then click the Edit button.
4. In the Edit Number (Connection) window:
- If you need to dial 9 or another number to reach an outside line, click the Dial 9 to reach an outside line box to put a check mark in it. If the number you dial is another number other than 9, click the box showing the number 9 and change it to the correct number.
- If you have call waiting on your phone line, click the Dial *70 to disable call waiting box to put a check mark in it.
- If you have voicemail provided by your local phone company, click the I have voicemail on this phone line box to put a check mark in it.
5. Click the OK button.
6. Repeat steps 4 and 5 for all numbers displayed, then click the OK button.
7. Click the Close button.
8. Sign on to the AOL® service.
