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How to Troubleshoot 'No Dial Tone' Issues for EarthLink DSL and Home Phone Service?
No Summary
- Scope of Support Statement: EarthLink will support troubleshooting for all voice quality issues.
- Overview Statement: EarthLink Home Phone service works just like the one you use today. No special equipment is needed. Just plug your regular phones into your existing phone jacks anywhere in your home. Online, you'll enjoy all our powerful protection tools to help keep you safe. And you can always count on our award-winning customer support. This article explains how to resolve No Dial Tone issues for EarthLink DSL and Home Phone Service at Installation.
| Procedure |
- Make sure your telephone is plugged into a working phone jack. Try a phone jack that you have used for phone service previously if possible.
- Make sure your telephone itself is working properly. Do you hear tones when buttons are pressed?
- Try a different phone in a different phone jack if available.
- Try a different phone cable.
Source: EarthLink
