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Troubleshooting Voice Echo for EarthLink DSL and Home Phone Service.
How to Troubleshoot Voice Echo for EarthLink DSL and Home Phone Service.
These steps should help you resolve problems in which voice echo is heard over your EarthLink Home Phone service.
EarthLink Home Phone service works just like the one you use today. No special equipment is needed. Just plug your regular phones into your existing phone jacks anywhere in your home. Online, you’ll enjoy all our powerful protection tools to help keep you safe. And you can always count on our award-winning customer support.
If you are having issues with voices echoing with EarthLink Home Phone service, follow the procedure below to resolve the issue.
If you are having issues with voices echoing with EarthLink Home Phone service, follow the procedure below to resolve the issue.
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| Procedure |
Echo is not specifically related to VoIP service. Echo is created from analog telephone networks (or public switched telephone networks (PSTN)) – not the packet switched network that EarthLink Voice is carried over. If you do hear echo on the line, try the following:
- Lower the telephone's volume setting.
- If you are using a speaker phone, pick up the handset.
- Replace the phone cable from the telephone to the phone jack.
- Try a different telephone, preferably one with echo-canceling technology.
- Call a different individual. The echo may be related only to one specific person that you are calling; the problem may be on the other end.
Source: EarthLink
