This article applies to:

• Platform(s):
  Windows 98, Windows ME, Windows 2000 (SP4+), Windows XP (SP1 SP2)
• JRE version(s):
  1.4.2_xx, 1.5.0, 6.0

SYMPTOMS

<!-- BEGIN SECTION 1 --> The AOL browser is not able to properly run Java technology based chat programs, applets or games.

CAUSE
<!-- BEGIN SECTION 2 -->

• AOL runs a saved copy of each applet from a cache folder on the computer, so the applet now running in the browser may not be the most current version.


• AOL has a bug which causes some applets to redraw the window improperly.

SOLUTION

<!-- BEGIN SECTION 3 --> Use these suggestions to help resolve AOL issues.

• Clear the web cache and delete temporary files. This will force the browser to download and cache the latest version of the applet from its web site.


• Optimize your AOL browser settings.



• If there are still problems after clearing the cache, try using another browser, such as Mozilla, Internet Explorer, or Netscape to view Java technology based applets.



• If these suggestions do not help solve the issue, please let AOL know about it.
  
  For more information, refer to the AOL Support site
  

<!-- END SECTION 3 --><!-- BEGIN SECTION 4 --> Clear the web cache and delete temporary files

1. Start AOL
   from the AOL menu bar
2. Select Keyword > Go to Keyword
3. type the keyword preferences
4. Click Go
   Dialog box: AOL Settings: Customize your AOL Experience
5. Select Essentials tab > Internet (Web) Options - Set Web browser options and properties
   Dialog box: Internet Options
6. Select General tab
7. Click Delete files
   Dialog box: Delete Files: Delete all files in the Temporary Internet files
8. Select Delete all offline content
9. Click OK
10. Click OK

<!-- END SECTION 4 --><!-- BEGIN SECTION 5 --> Optimize your AOL browser settings:

1. Start AOL
   from the AOL menu bar
2. Select Keyword > Go to Keyword
3. type the keyword preferences
4. Click Go
   Dialog box: AOL Settings: Customize your AOL Experience
5. Select Essentials tab > Internet (Web) Options - Set Web browser options and properties
   Dialog box: Internet Options
   
6. Select Security tab
   Dialog box: Select a web content zone to specify security settings
   
7. Click Internet icon
8. Click Default Level (which sets the browser to Medium)
   
9. Select AOL Browser tab
   Dialog box: Web Graphics: Do you want Web graphics to be compressed? This will display Web pages quicker.
   
10. Click Never compress graphics
11. Click OK
12. Close AOL
13. Restart AOL