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The Apple iPod's White Screen of Death
I get a white/blank screen on my iPod
The software is probably hung up and needs to be restarted.
This is probably caused by not allowing the firmware update to finish the installation before disconnecting the iPod. Try these steps.
Reset the iPod:
- Turn the Hold switch on, then back to off.
- Press and hold the Menu and Select buttons for 10 seconds (until the Apple logo appears).
- You may need to repeat the reset several times.
Put iPod into Disk Mode:
Apple suggests that you ensure your iPod is charged before following the next step. How exactly you check a charge on an iPod screen that is completely white has yet to be revealed. But hey, give it a shot anyway. Plug the iPod into a high-powered USB port, let it sit for 2 hours, then disconnect it. If you have a wall charger, plug in the iPod, then follow these steps while it is still plugged in.
- Turn the Hold switch on, then back to off.
- Press and hold the Menu and Select buttons until the Apple logo appears
- Immediately switch your figures to press and hold the Select and the Play/Pause buttons until "Disk Mode" appears at the top.
For a lot of people, this solves the problem. Connect the iPod to the computer and (assuming it shows up) reset the iPod again to get it out of Disk Mode. If at this point you still have the white screen, restore the iPod using the restore function in iTunes under the Summary tab (this will erase everything on the iPod and put it at factory settings).
Don't disconnect or eject the iPod until the store is totally done. After you think it's done, wait another five minutes.
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Comments
- Posted by: dreynolds_194 at 21 Jun 15:32 permalinkThe "solution" does not work, and an Apple "Genius" determined that there was a HARDWARE problem on my wife's 2nd gen nano. Fortunately the problem occurred within the first two months of ownership. If there was ever a product from Apple where it will pay you to purchase AppleCare--itself overpriced--, I believe ANY iPod is the product. As AppleCare runs out on iPods in TWO years, don't forget to start saving your money for your next iPod. Here is a class action suit waiting to happen--I hope! Perhaps some thoughtful judge will see that we get a fifty cent coupon toward our next purchase . . . .
- Posted by: hottiwitdabootti_982 at 27 Oct 21:46 permalinkMY ipod has this white screen! what should i do? please help
- Posted by: ninedoor84_4517 at 16 Sep 19:03 permalinkmy ipod is doing this exact same thing i just found it with a white screen did you find out how to fix it????
- Posted by: tinastrider_4171 at 12 Nov 22:48 permalinkWorked for my iPod...whew! Thanks!
- Posted by: jsdpkbvp_3083 at 18 Jan 15:13 permalinkI doubted it would work but it did. Thanks=)
- Posted by: ju5tin_penis_1552 at 22 Jan 14:39 permalinkthis dosen't work on the 3rd gen nano
if only i didn't spray paint it :@ - Posted by: noascott_3771 at 07 Feb 17:30 permalinkThanks so much...worked for me too!
- Posted by: noascott_3771 at 07 Feb 17:31 permalinkThank you! It worked for my 3rd generation 8GB iPod nano....whew!
- Posted by: redlaoballa97_6391 at 28 Feb 06:18 permalinktryed that but when i press and hold menu and select for about 8-9 seconds the screen just shuts off and i try to do i agin but still does the same thing...trun the hold button back and fourth screen turns on the press and hold menu and select the screen shuts off..HELP!!..email me-redlaoballa97@hotmail.com
- Posted by: kmd1408_4064 at 01 Mar 09:48 permalinkthats exactly what mine is doing, i did all that and it just went black then i switched the hold on and off and it went white. help please!!
kmd1408@yahoo.com - Posted by: kmd1408_4064 at 01 Mar 09:49 permalinkand now it's beeping at me..
- Posted by: reedmllr_8375 at 12 Apr 12:25 permalinkMine just started doing the same. After resetting to factory settings (my computer sees it) I can hear the click wheel working on the iPod, but the screen is still white as well.
- Posted by: trixster15_7150 at 28 Mar 00:15 permalinkgreat I just restored it to factory settings and it still is doin the same thing...
- Posted by: harlem10451_9650 at 14 Apr 13:52 permalinkTHAAAAANNNNKKKKK UUUUUUUU
- Posted by: spongbobl0ver_4806 at 28 Apr 13:51 permalinknever take water and soap to the ipod
- Posted by: spongbobl0ver_4806 at 28 Apr 13:53 permalinkSoap and water and soap did mine whew thanks hope this works
- Posted by: spongbobl0ver_4806 at 28 Apr 18:01 permalinkthat dont work for mine .....
it just turned the screan black - Posted by: masondeily_4915 at 20 May 08:20 permalinkmy ipod is still not workin........that pisses me off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!plzzzzzzzzzz help me.
- Posted by: jsdlzj_4453 at 06 Jun 04:37 permalinkHere's my solution. My iPod's a 2nd Gen Nano 4 GB
To fix it you need to restart it in a total of:
43TIMES NON STOP.
At each interval, when you see a black screen (presumably where the Apple Logo should be) shove your Apple cable (with your iPod) into the computer and HOPE THAT IT HAPPENS. If not doing this until the 43rd time should be enough.
Don't bother calling apple support, they don't give anything useful. - Posted by: z.calix_2023 at 24 Jun 08:33 permalinkwell if u have a video ipod ur actually can also also hold the menu button(top button) and the middle button it shou;d reset it also because that hold menu and play thing doesnt work 4 everyones ipod especially the new edditions
- Posted by: blueriches_8362 at 20 Jul 18:36 permalinkwhat happens if the apple logo never appears?
- Posted by: blueriches_8362 at 20 Jul 18:37 permalinkwhat happens if the apple logo never apears?
- Posted by: blueriches_8362 at 20 Jul 18:42 permalinkwhat do i do if the logo never appears.i can hear the music if i play with the ipod but the screen is white.tried what you said but the logo does not appear.what do i do????????????
- Posted by: bow_wow_2550 at 15 Aug 21:49 permalinkI tried all of the above and nothing worked. I was ready to give up and buy a new one, but then since I had nothing to lose, I decided to take it apart. I disconnected the battery and pressed all of the connectors down. I didn't think I did anything to help, but when I put it back together and powered it on, it worked!
- Posted by: ninedoor84_4517 at 16 Sep 19:03 permalinkHELP!! i have the white screen of death but dont know what to do
- Posted by: ninedoor84_4517 at 16 Sep 19:04 permalinkHELP!! WHITE SCREEN OF DEATH IS KILLING ME WHAT DO I DO!!