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The Apple iPod's White Screen of Death

I get a white/blank screen on my iPod

The software is probably hung up and needs to be restarted.


This is probably caused by not allowing the firmware update to finish the installation before disconnecting the iPod. Try these steps.

Reset the iPod:

  1. Turn the Hold switch on, then back to off.
  2. Press and hold the Menu and Select buttons for 10 seconds (until the Apple logo appears).
  3. You may need to repeat the reset several times.
If the reset doesn't help, then put the iPod into forced disk mode.


Put iPod into Disk Mode:

Apple suggests that you ensure your iPod is charged before following the next step.  How exactly you check a charge on an iPod screen that is completely white has yet to be revealed. But hey, give it a shot anyway.  Plug the iPod into a high-powered USB port, let it sit for 2 hours, then disconnect it.  If you have a wall charger, plug in the iPod, then follow these steps while it is still plugged in.
  1. Turn the Hold switch on, then back to off.
  2. Press and hold the Menu and Select buttons until the Apple logo appears
  3. Immediately switch your figures to press and hold the Select and the Play/Pause buttons until "Disk Mode" appears at the top.

For a lot of people, this solves the problem. Connect the iPod to the computer and (assuming it shows up) reset the iPod again to get it out of Disk Mode.  If at this point you still have the white screen, restore the iPod using the restore function in iTunes under the Summary tab (this will erase everything on the iPod and put it at factory settings).

Don't disconnect or eject the iPod until the store is totally done.  After you think it's done, wait another five minutes.

copyright © 2010, IPTouch, Inc.

 

 

Comments
  • Posted by: dreynolds_194 at 21 Jun 15:32 permalink
    The "solution" does not work, and an Apple "Genius" determined that there was a HARDWARE problem on my wife's 2nd gen nano. Fortunately the problem occurred within the first two months of ownership. If there was ever a product from Apple where it will pay you to purchase AppleCare--itself overpriced--, I believe ANY iPod is the product. As AppleCare runs out on iPods in TWO years, don't forget to start saving your money for your next iPod. Here is a class action suit waiting to happen--I hope! Perhaps some thoughtful judge will see that we get a fifty cent coupon toward our next purchase . . . .
    • Posted by: moemoney at 12 Jul 07:44 permalink
      It does work, it just didnt work for you.
      • Posted by: robbpick at 28 Nov 13:54 permalink
        not working for me reset the thing 10 times and the screen comes back after reset but if i turn it off again it goes back to white screen...
        • Posted by: Mr.Grymm at 08 Aug 06:27 permalink
          it worked for me but i plugged mine in to the charger try doing that email me if it works @ da.reepa@yahoo.com
        • Posted by: cchuako_8030 at 14 Jun 20:55 permalink
          Wow my got left out in a rain storm for three hours. It was soaking wet. At first I made a dumb mistake (beyond the obvious of leaving it out in the rain) and tried to turn it on and charge it to see if it would work. It did for the first two mimutes and then it stopped working. I would have it plugged in and itunes would tell me that it couldn't connect do to a missing file. I left it turned off over night thinking my ipod was dead. The next day at work a co-worker told me to put it in a bowl of rice. After letting it sit in the rice for about 18 hours I plugged it in again but it still wouldn't stay connected to itunes. It had a white screen to it. But if i played with the buttons it would make the clicking sound so I pulled in my headphones. I blindly got my music to play and I had sound and could listen to music but couldn't see anything. Then after two minutes the music stopped and a loud (and annoying) beeping sound started. I quickly went online and found this site. After trying to reset it six times I almost gave up, but I'm stubborn and decided to try it again. It worked and my ipod screen came back and everything worked. I quickly turned it back off and put it back into the bowl of rice and let it sit for two more days. Haven't had any problems with it since. Thank you so much and if your having a problem just be patient and follow the steps. Oh yea and don't try to turn on a wet ipod.
        • Posted by: hottiwitdabootti_982 at 27 Oct 21:46 permalink
          MY ipod has this white screen! what should i do? please help
        • Posted by: tinastrider_4171 at 12 Nov 22:48 permalink
          Worked for my iPod...whew! Thanks!
          • Posted by: nikki-TT at 29 Dec 11:47 permalink
            Thanks guys,...i was so scarred.. :) (it was the microwave that did it tho)
            • Posted by: jsdpkbvp_3083 at 18 Jan 15:13 permalink
              I doubted it would work but it did. Thanks=)
              • Posted by: ju5tin_penis_1552 at 22 Jan 14:39 permalink
                this dosen't work on the 3rd gen nano
                if only i didn't spray paint it :@
                • Posted by: noascott_3771 at 07 Feb 17:30 permalink
                  Thanks so much...worked for me too!
                  • Posted by: noascott_3771 at 07 Feb 17:31 permalink
                    Thank you! It worked for my 3rd generation 8GB iPod nano....whew!
                    • Posted by: redlaoballa97_6391 at 28 Feb 06:18 permalink
                      tryed that but when i press and hold menu and select for about 8-9 seconds the screen just shuts off and i try to do i agin but still does the same thing...trun the hold button back and fourth screen turns on the press and hold menu and select the screen shuts off..HELP!!..email me-redlaoballa97@hotmail.com
                    • Posted by: trixster15_7150 at 28 Mar 00:15 permalink
                      great I just restored it to factory settings and it still is doin the same thing...
                      • Posted by: harlem10451_9650 at 14 Apr 13:52 permalink
                        THAAAAANNNNKKKKK UUUUUUUU
                        • Posted by: spongbobl0ver_4806 at 28 Apr 13:51 permalink
                          never take water and soap to the ipod
                          • Posted by: spongbobl0ver_4806 at 28 Apr 13:53 permalink
                            Soap and water and soap did mine whew thanks hope this works
                            • Posted by: spongbobl0ver_4806 at 28 Apr 18:01 permalink
                              that dont work for mine .....
                              it just turned the screan black
                            • Posted by: masondeily_4915 at 20 May 08:20 permalink
                              my ipod is still not workin........that pisses me off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!plzzzzzzzzzz help me.
                              • Posted by: jsdlzj_4453 at 06 Jun 04:37 permalink
                                Here's my solution. My iPod's a 2nd Gen Nano 4 GB

                                To fix it you need to restart it in a total of:
                                43TIMES NON STOP.

                                At each interval, when you see a black screen (presumably where the Apple Logo should be) shove your Apple cable (with your iPod) into the computer and HOPE THAT IT HAPPENS. If not doing this until the 43rd time should be enough.

                                Don't bother calling apple support, they don't give anything useful.
                              • Posted by: z.calix_2023 at 24 Jun 08:33 permalink
                                well if u have a video ipod ur actually can also also hold the menu button(top button) and the middle button it shou;d reset it also because that hold menu and play thing doesnt work 4 everyones ipod especially the new edditions
                                • Posted by: cdunk12 at 20 Jul 13:24 permalink
                                  my ipod has the white screen too please help
                                  • Posted by: cdunk12 at 20 Jul 13:25 permalink
                                    my ipod has the white screen too HELP PLEASE!!! :(
                                    • Posted by: cdunk12 at 20 Jul 13:26 permalink
                                      please help same prob
                                      • Posted by: blueriches_8362 at 20 Jul 18:36 permalink
                                        what happens if the apple logo never appears?
                                      • Posted by: blueriches_8362 at 20 Jul 18:37 permalink
                                        what happens if the apple logo never apears?
                                        • Posted by: blueriches_8362 at 20 Jul 18:42 permalink
                                          what do i do if the logo never appears.i can hear the music if i play with the ipod but the screen is white.tried what you said but the logo does not appear.what do i do????????????
                                          • Posted by: diablokil at 27 Mar 09:01 permalink
                                            Samething with my 3rd gen ipod i have tried to reset it but the white screen comes back and it beeps when it dies or gets reset
                                          • Posted by: judy_9576 at 06 Aug 03:21 permalink
                                            Thanks! Mine was zapped by an adaptor for a car stereo...
                                            • Posted by: bow_wow_2550 at 15 Aug 21:49 permalink
                                              I tried all of the above and nothing worked. I was ready to give up and buy a new one, but then since I had nothing to lose, I decided to take it apart. I disconnected the battery and pressed all of the connectors down. I didn't think I did anything to help, but when I put it back together and powered it on, it worked!
                                            • Posted by: ninedoor84_4517 at 16 Sep 19:03 permalink
                                              HELP!! i have the white screen of death but dont know what to do
                                              • Posted by: ninedoor84_4517 at 16 Sep 19:04 permalink
                                                HELP!! WHITE SCREEN OF DEATH IS KILLING ME WHAT DO I DO!!
                                                • Posted by: Dust_y at 28 Sep 06:12 permalink
                                                  never use nike armbands for your ipod, apparantly the sweat from running seeps right through the material and turns your ipod screen completely white! Who knew? I reset it every 5 mins to see the screen. WEAK!
                                                • Posted by: Dust_y at 28 Sep 06:16 permalink
                                                  Don't ever use Nike running bands for your ipod! I started using mine and apparantly in their design they didn't think the sweat coming through the material would affect the ipod, or turn the screen on it white! Now every 5 mins after a song is finished playing, I have to reset to see the next song I want to play.....balls
                                                  • Posted by: caspar.zwart_2650 at 30 Sep 12:21 permalink
                                                    Hi everybody,
                                                    I have the same problem with my iPod touch. I figured out there is a small workaround, but so far it hasn't solved the problem permanently.
                                                    In general it seems as if the iPods sometime run out of battery really fast (shortcircuit). In general it helps to reset. When you have the black screen, just keep your iPod connected. It will be powered and after some minutes (I'd say, leave it at least an hour) it will start normally again.
                                                    It seems as if the iPod cannot be reset when it has not enough power left.

                                                    I hope this works for some.
                                                    • Posted by: hotrenor_6672 at 06 Oct 12:26 permalink
                                                      Well perhaps we all expect too much from our Apple gear... after all, it was made in China. I did at least 10 restart/reload/re-everything on this ipod nano. Suddenly it works again, but I saw the white screen come and go and it's a hassle.
                                                    • Posted by: kristinms_5871 at 23 Oct 19:56 permalink
                                                      thanks.. i dropped it in a lake and it was sitting in rice for over a week.. then i take it out and it was all white!! i freaked out.. but thanks.. it worked!! but now my screen colors are all wrong because of the water damage but whatever.. I HAVE MY IPOD BACK!!! thanks so much.. :-)
                                                      • Posted by: friesian16mbv_9606 at 23 Mar 06:22 permalink
                                                        hey! i done the same stinking thing lolz i have the same problem you had can yo tell me exactly how you fixed yours please please please!i just got my ipod and its messed up help me!!! lolz
                                                        • Posted by: friesian16mbv_9606 at 23 Mar 06:24 permalink
                                                          i just got my ipod and i done the same thing you done i dropped it in a lake :( how exactly did you fix your ipod please help me please!!!! as soon a you can i realy need help!
                                                        • Posted by: fcharnaw_6785 at 28 Oct 03:45 permalink
                                                          The White Screen Of Death issue in Apple iPODs is a hardware-related problem. It can be fixed by a spare part replacement only. No software manipulations can resolve it. This is just because iPODs are assembled in China from low-quality shitty spare parts, and normally cannot operate more than one year. But, yeah, the iPOD design is glamorous! :)
                                                          • Posted by: fcharnaw_6785 at 28 Oct 03:46 permalink
                                                            The White Screen Of Death issue in Apple iPODs is a hardware-related problem. It can be fixed by spare part replacement only. No software manipulations can resolve it. This is just because iPODs are assembled in China from low-quality shitty spare parts, and normally cannot operate more than one year. But, yeah, the iPOD design is glamorous! :)
                                                            • Posted by: dm2008 at 30 Oct 21:56 permalink
                                                              I finally gave up trying to fix my white screen of death problem and went to www.irestoreteam.com. Referred to them from a friend. I spoke with a rep and he said they can fix the White Screen of Death Problem.

                                                              They said that 90% of the time, it is a hardware issue and its usually related to the screen. They performed a free diagnosis and repaired it for much less than apple would. I believe he said there was a faulty connection with the screen contacts. I paid $35 to have it fixed. Works flawlessly! Don't waste your time trying to do software resets and firmware upgrades. Probably wont work.
                                                              • Posted by: dm2008 at 30 Oct 21:56 permalink
                                                                I finally gave up trying to fix my white screen of death problem and went to www.irestoreteam.com. Referred to them from a friend. I spoke with a rep and he said they can fix the White Screen of Death Problem.

                                                                They said that 90% of the time, it is a hardware issue and its usually related to the screen. They performed a free diagnosis and repaired it for much less than apple would. I believe he said there was a faulty connection with the screen contacts. I paid $35 to have it fixed. Works flawlessly! Don't waste your time trying to do software resets and firmware upgrades. Probably wont work.
                                                                • Posted by: rty2k1_2226 at 07 Dec 16:13 permalink
                                                                  I have an IPOD 5th gen with a bad screen. I replaced the screen and had a white screen,no apple logo but the music still played tried all the suggestions and nothing worked ,finally I opened it back up unhooked and rehooked the video ribbon cable and bingo everything worked. got the screen on Ebay for $15 I got the tutorial here http://www.ipodhowtovideo.com/
                                                                  • Posted by: jonathanmartin_9807 at 21 Dec 11:42 permalink
                                                                    I have had this problem on my own Ipod, and it seems as thought there are a number of ways to reset. All the solutions are some variant of 'turning it off and on again', like

                                                                    1/ Press and hold the play/start button whilst the ipod is plyaing, and plugged into the charger - so that the Ipod turns off completey. Strangely, this often brings up the charging icon, and once the screen displays anything at all, it will then go on to dislpay everything else.

                                                                    Alternatively, leave the ipod playing whilst not charging, and with nothing plugged into it (not even the headphones). Ater a few minutes, maybe longer, press the play button to wake up the display - and everyting comes back up.

                                                                    Or, let the Ipod completely discharge. This seems to be the answer to a lot of problems, inclusive of the 'locked on' syndrome - where the ipod won't allow itself to be turned off, unless it is allowed to run out of all stored power.

                                                                    The simultaneous pressing of menu and select does seem to cure a few glitches on my particular ipod - but it doesn't cure the screen problem. An awful lot does seem to be connected, one way or another, to how much charge it is holding, and either increasing or decreasing that charge or running it flat.

                                                                    The good news is that on my ipod I haven't yet had a problem that couldn't be sorted out with a certain amount of coaxing. However, the bottom line has to be a software problem. This just should't be happening.
                                                                    • Posted by: 321sinaloa_9704 at 11 Jan 20:27 permalink
                                                                      when i tried that my ipod screen turned off and i cant turn it back on...
                                                                      can someone please help!?!?
                                                                      • Posted by: armageddon_zine_5731 at 20 Jan 16:51 permalink
                                                                        ok if your ipod screen still isnt working but plays music(and has been charging via wall charger) unplug it, turn it off and put it on HOLD. then just let it sit for several hours. this happened to my ipod before school and halfway thru the day i turned it on and BAM! it started workin again! (theres also a hidden diagnostic menu that you can use... just search it on youtube)
                                                                        • Posted by: armageddon_zine_5731 at 20 Jan 16:54 permalink
                                                                          ok if its still not working but plays music charge it, turn it off and put it on hold, and let it sit for like 5 hours then turn it back on. if it still doesnt work do the reset thing but when screen goes from white to black press&hold center and |<< button.. diagnostic menu! then just hold center and menu or go to OTHER then RESET TEST and it should work
                                                                          • Posted by: storminsane_4232 at 24 Jan 12:49 permalink
                                                                            My daughter had dropped her ipod and the screen went blank. We plugged it into the computer and tried to sync it in itunes, but it did not respond. I tried this and IT WORKED!!!
                                                                            • Posted by: ericklamb_6101 at 27 Jan 11:35 permalink
                                                                              I had this happen to me and searched far and wide for a solution but none worked. here is what ended up working for me. I hope it saves someone else the headache I went through to figure it out. put the ipod into disk mode go into windows explorer (my computer) and right click the ipod drive. click on "Format " in the shortcut menu. format the ipod then you may need to reset it (select + menu) but then put it back into disk mode once it's recognized by itunes restore the ipod to factory settings. like I said this worked for me my problem came from replacing the lcd screen myself. I hope it works for you. the key difference in what i did as opposed to instructions i found on the internet was formatting the ipod through windows explorer.
                                                                            • Posted by: avilaabby_1662 at 03 Apr 19:24 permalink
                                                                              hi i need help my i-pod chromatic fell down on the floor and i picked it up and it turnd white and then gray with 2 lines and i droped it agin on perpouse and it turned white please help i beg of u
                                                                              • Posted by: ajago12598_1545 at 04 Apr 20:12 permalink
                                                                                Mine is non-responsive, it even doesn't have the apple Logo on the screen when I do the middle button and menu. People of Apple, please HELP!!! My ipod is berserk! And I got it 1/25/09 and right now it's 4/4/09 my e-mail is ajago12598@yahoo.com
                                                                                • Posted by: wolf30_2781 at 08 Apr 10:34 permalink
                                                                                  omg thank you so much it worked!!!! thank you so much god bless you ha ha!! yay!!!
                                                                                  first i pressed menu for 10 seconds, then i did it again, then again (it didn't work) then i did it AGAIN en all of a sudden i saw the screen again!! thanks!!
                                                                                  • Posted by: whitexboyx at 12 Apr 14:54 permalink
                                                                                    yea uhh i have a orange ipod nano 4th gen 4gb can somebody help me please....my ipod is being a little wierd i was listening to music the other day and my ipods screen turned white and it wont do anything else...i did everything this page told me to do and it is still now working..when i reset my ipod it goes back to a white screen and doesnt show the logo....i did the refresh thing and now i can hear the clicking noise when i turn the wheel but that is it if you have any information that can help me please email me at averysarmy@hotmail.com thank you...
                                                                                    • Posted by: whitexboyx at 12 Apr 14:57 permalink
                                                                                      and now that i did the reset thing on itunes the computer wont reconize my divice (ipod) need info plox
                                                                                      • Posted by: lol-at-yourface_2697 at 13 Apr 19:57 permalink
                                                                                        while i was listening to m ipod i out it down and when i saw it after that it had turned white. but then i worked out i could just see some of the display and the songs would still play. howo do i get my screen back!!
                                                                                        • Posted by: vikkib_123_3057 at 18 Apr 14:02 permalink
                                                                                          i managed to get rid of the white screen of death but when i connect it to my computer it tells me it has malfunctioned and doesnt recognise it!!! can anyone help??
                                                                                          • Posted by: kate17_798 at 17 May 13:51 permalink
                                                                                            Ok,
                                                                                            For the iPod touch, there is a better way that is not so confusing.
                                                                                            Simply hold the home button and the sleep button until the apple logo shows up (should take about 30 seconds.)
                                                                                            If this doesnt work, try hooking your ipod up to a computer
                                                                                            • Posted by: dm2008 at 03 Jun 16:21 permalink
                                                                                              After having tried many times without success to fix my white screen of death on my nano, I came across www.irepairteam.com that does ipod repair. Saw a news article about their service on webwire.com. I spoke with a rep at the company and he said they definitely can fix the White Screen of Death Problem on almost every kind of iPod.

                                                                                              He said that almost every time this problem happens, it is a hardware issue and is related to faulty contacts on the screen or on the logic board.

                                                                                              I was a little skeptical about sending it in but they repaired it for much less than apple would have. paid $39 to have it fixed. And now it has a 1 year warranty from them too. Works flawlessly! Don't waste your time trying to do software resets and firmware upgrades. Probably wont work.
                                                                                              • Posted by: spacebuster23_2833 at 04 Jun 15:42 permalink
                                                                                                Okay. I have a 8gb nano 4g. I was charging it and can back to it and it had the white screen. I've tried to reset it but it doesn't work at all.
                                                                                                • Posted by: spacebuster23_2833 at 04 Jun 15:44 permalink
                                                                                                  Sorry I didn't finish. When I press any buttons the white screen shows. When I am charging it, a dark gray screen shows like when turn on ipod. I can't put in disk mode cause white screen shows up. What do I do?
                                                                                                • Posted by: brittkinz_3806 at 13 Jun 16:54 permalink
                                                                                                  omg thank u~!!!!!!!! i was bout reeady to break my ipod lol
                                                                                                  • Posted by: brittkinz_3806 at 13 Jun 16:54 permalink
                                                                                                    i was bout to break my ipod to pieces thanks :D
                                                                                                    • Posted by: sarahfairburn_2821 at 14 Jun 18:51 permalink
                                                                                                      the reset didn't work for me - i tried about 20 times, changed the port on my computer, restarted my computer etc - so i just out it on hold for ten minutes and when i toggled back it was working!
                                                                                                    • Posted by: megcooper_2164 at 25 Jun 19:32 permalink
                                                                                                      I am attorney who has had this issue with the ipod and want to get a class action together against Apple...if anyone is interested in forming a class, please contact me at megcooper26@gmail.com.
                                                                                                      • Posted by: michelle.wooltorton_8746 at 04 Sep 08:23 permalink
                                                                                                        after reading all of these comments on this site i hope everyone has emailed you, as i have had this white screen problem and im so anoyed at apple for the price i paid for my ipod and it has gone like this in the 3 years that i have had it, ive hardly used mine as im still learning how to do stuff on it, but thought it would last longer than this. I would like to join you in this class action if i can even after 3 years of having it.
                                                                                                      • Posted by: megcooper_2164 at 25 Jun 19:33 permalink
                                                                                                        I am an attorney who has had this issue with the iPod. I am interested in forming a class to file a class action. If anyone is interested, please contact me at megcooper26@gmail.com
                                                                                                        • Posted by: michelle.wooltorton_8746 at 04 Sep 08:11 permalink
                                                                                                          i think everyone on this site should have emailed you buy now. I have had this white screen thing going on, i am so anoyed at apple i paid a lot of money for my ipod and expected it to last longer than 3 years
                                                                                                        • Posted by: moemoney at 12 Jul 07:43 permalink
                                                                                                          This does work!!!!!!! Follow the instructions explicitly. It took a few times but it worked. When you hold the menu and select, when you think its about to shut off, switch to menu and play and dont let go. After a minute or so the screen will appear.
                                                                                                          • Posted by: ally.jae.blythe_95_7205 at 18 Aug 06:56 permalink
                                                                                                            i have tries everything... god i hope this works!!!!!


                                                                                                            ****FINGERS CROSSED***
                                                                                                            • Posted by: ally.jae.blythe_95_7205 at 18 Aug 06:59 permalink
                                                                                                              god i really hope this works!!!!!



                                                                                                              *****HOPE THIS WORKS*****


                                                                                                              PLEAse
                                                                                                              • Posted by: jncryan_5194 at 23 Aug 05:37 permalink
                                                                                                                It seems the white screen is cause by over heating due to usage or being on charge. If at home or work I put the iPod into the fridge for 5 - 10 mins, or, if in the car, I put the iPod in front of the air cond vent and have the air cond on cold for 10 mins.
                                                                                                                ALways works

                                                                                                                Jeremy
                                                                                                                • Posted by: kabster64_5680 at 21 Sep 15:07 permalink
                                                                                                                  Thanks! I did the 10-second hold and my whole iPod is completely back to normal, without any restoring with iTunes. :-)
                                                                                                                  • Posted by: emokid263_7599 at 09 Oct 12:08 permalink
                                                                                                                    k i tryed tht and its stilll not worken wht i do ??? :(
                                                                                                                    • Posted by: azenthar_3469 at 12 Oct 22:25 permalink
                                                                                                                      Holy Toledo, Batman. This actually works! I was THIS close to buying a new iPod, but this saved me. Thank you very much for the wonderful insight!
                                                                                                                      • Posted by: scott.ttocs_3247 at 20 Oct 09:24 permalink
                                                                                                                        THANK YOU SOOOOO MUCH!!
                                                                                                                        • Posted by: km-daley_5580 at 25 Nov 10:43 permalink
                                                                                                                          I have had the white screen of death for a while, I have just followed all of the below instructions even down to re-formating then stopped it now it won't even turn on and when I plug into pc it doesn't even recognise it either HELP ! ! ! ! on the verge of giving up and crying !!!
                                                                                                                          • Posted by: ratherbewithyou982_1415 at 26 Nov 10:38 permalink
                                                                                                                            put it in the refrigerator for like 5-10 minutes
                                                                                                                            when you take it out, turn it back on and it should work.
                                                                                                                            i have the 3rd generation nano and it had the white screen and none of that above worked but this did.
                                                                                                                            • Posted by: sdca96_7764 at 19 Dec 12:11 permalink
                                                                                                                              I tried everythin, googled every site, and this soluction worked perfectly, it totally restored my ipod, I was almost ready to throw it away, thank you, this solution was excellent.
                                                                                                                              • Posted by: shaw2boy_9537 at 25 Dec 08:03 permalink
                                                                                                                                mine doesnt show the apple logo when restarting??any ideas?
                                                                                                                                • Posted by: shaw2boy_9537 at 25 Dec 08:20 permalink
                                                                                                                                  my ipod doent show the apple when restarting, what must i do?
                                                                                                                                  • Posted by: krissymileys_1752 at 29 Dec 13:18 permalink
                                                                                                                                    i was doing the dishes and some water got on my ipod touch...then i wiped it off and it worked fine..but about ten minutes later i tried to press the top button to unlock it...the screen started to jump and then it just turned completly white...and its staying that way...my friend said she left hers in rice for a couple of days and im putting mine in rice but is there a better way? Email me at krissymileys@yahoo.com Thanks! :)
                                                                                                                                    • Posted by: haneendebwany_898 at 06 Jan 01:08 permalink
                                                                                                                                      ok im restartin mine.............hope it workz if it doeznt thats it im gettin a new one all though ill miss it ...............IT EVEN HAD A NAME :(
                                                                                                                                      • Posted by: haneendebwany_898 at 06 Jan 01:10 permalink
                                                                                                                                        im restarting mine .........HOPE it works if it doeznt thats it im getting a new one ,but im gonna miss it .....IT EVEN HAD A NAME :(((((
                                                                                                                                        • Posted by: stmdaylight4449_6484 at 07 Jan 12:02 permalink
                                                                                                                                          My Grandma's iPod nano 3G did this to me on Christmas day. Everyone thinks it is my fault. I hope this works.
                                                                                                                                          • Posted by: desewese722_5695 at 13 Jan 19:20 permalink
                                                                                                                                            hey guys , my ipod wrks, but the screen is really dark. I can see things but i can barely see anything i have to go to a light to see what im doing. Does anyone know how to fix that?
                                                                                                                                            • Posted by: desewese722_5695 at 13 Jan 19:21 permalink
                                                                                                                                              hey guys , okayy my ipod works , but i can barely see anything , i have to look at it under a light. does anyone know what to do?
                                                                                                                                              • Posted by: sigmagreen22_8441 at 15 Jan 19:56 permalink
                                                                                                                                                If this solution doesn't for you, it is probably because the the connection between the screen and the circuit board. I tried various resets and nothing worked, so I opened the iPod up (which is a pain in the A**), and unplugged the three ribbon connections, and then plugged them back in, the most important is the ribbon from the LCD, but you kinda need to unplug the others to get at that. I don't know if the problem happens because the ribbon gets loose, or if unplugging it and replugging it resets the screen and fixes the error.
                                                                                                                                                • Posted by: julieaperez_2586 at 24 Jan 22:04 permalink
                                                                                                                                                  This worked PERFECTLY ! You saved my IPOD Thank You SO Much :) !!!!!!!!!
                                                                                                                                                  • Posted by: xalcalde_2166 at 03 Feb 22:43 permalink
                                                                                                                                                    ok, this just worked for me, put the ipod next to your air heater. for about five minutes, the screen will then just work. This is due to a bad connection from the screen ribbon to the hardware. Heating the ipod will expand w.e is blocking the connection and it will work.
                                                                                                                                                    • Posted by: xalcalde_2166 at 03 Feb 22:45 permalink
                                                                                                                                                      Heat up your ipod for at least 5 minutes with your house's air duct. Some how the connection from the screen and the hardware gets dirty from moisture or w.e on the ribbon. Heat will expand w.e is in there and the connection will read and work.
                                                                                                                                                    • Posted by: kmd1118_9174 at 11 Feb 07:22 permalink
                                                                                                                                                      THANK YOU soo much it really helped me!!!!!!!!!!!
                                                                                                                                                      • Posted by: bawa35_113 at 27 Feb 21:26 permalink
                                                                                                                                                        Thanks a million i just kept trying "DONT QUIT"
                                                                                                                                                        • Posted by: george_8859 at 24 Mar 17:51 permalink
                                                                                                                                                          the 2nd option worked for my ipod thanks
                                                                                                                                                          • Posted by: bewing_2464 at 31 Mar 16:39 permalink
                                                                                                                                                            on my 4th gen ipod it just consitantly resets now and before that i didnt want to syncronise my videos whats wrong apple just SUCKS
                                                                                                                                                            • Posted by: andreanmbr21_3181 at 11 Apr 16:05 permalink
                                                                                                                                                              if you have a white scrreen press the power and home buttons at the same time for like ten seconds.
                                                                                                                                                              • Posted by: andreanmbr21_3181 at 11 Apr 16:06 permalink
                                                                                                                                                                if you have a white or black screen press both the power and home button at the same time for like ten seconds it works!or try going on the apple website.
                                                                                                                                                                • Posted by: angel--wolf_9539 at 12 Apr 00:01 permalink
                                                                                                                                                                  Okay - I may or may not have the white screen of death.
                                                                                                                                                                  The screen is white, but if you reset it you can vaguely see the apple logo, and then the menu. However the screen remains very pale, flickers, and then goes completely white again, or very close to. However it will go into 'sleep' mode. My alarm has been working and music does play.
                                                                                                                                                                  It is currently sitting in a bowl of dry rice to absorb any liquid that may be in it, to be on the safe side and will try temerature changes later, as these were all suggested.
                                                                                                                                                                  Does anyone know WTH Is going on and can anyone help me?
                                                                                                                                                                  • Posted by: angel--wolf_9539 at 12 Apr 00:04 permalink
                                                                                                                                                                    Okay, I have a white screen but if I restart the iPod I can vaguely see the apple logo and the menus, which I can navigate, if I peer very closely. However the screen remains incredibly pale and flickers. Alot. It will go into sleep mode and will play music. The screen is just pale and flicker-y.
                                                                                                                                                                    Having read all the comments it has been fully wiped down with a dry cloth, left in a bowl of rice for 48 hours and will shortly by trying gentle temperature changes to see if it helps.

                                                                                                                                                                    However I'm at a loss, help?
                                                                                                                                                                    • Posted by: jaykay_2589 at 09 May 05:55 permalink
                                                                                                                                                                      thought the white screen was caused by a usb power surge...that was about a year ago. just did the reset and, voila! it works.
                                                                                                                                                                      • Posted by: starallzia_71494 at 24 May 08:27 permalink
                                                                                                                                                                        thanx to u it worked,yesterday i just got it as a gift,and it stopped working today,i didnt tell anyone abt this 2 anyone and just showed it as if it is working.
                                                                                                                                                                        • Posted by: macgriffs_2684 at 11 Jun 17:42 permalink
                                                                                                                                                                          I've had a old iPod Photo for a couple of years that was just sitting in a junk drawer because of the White Screen of Death. Trust me, I tried all of the restart tricks, resetting from scratch, updating the firmware etc. Nothing worked. But then I ran across a comment somewhere about getting good results just from cracking it open and re-seating the hardware connection to the display, so eventually I decided to try that approach (once the warranty had expired).

                                                                                                                                                                          I just followed the screen replacement instructions at iFixit for my specific model to take it apart and reseat the display connector, and it's been running just fine for a couple of days now with no display problems at all. Just a loose connection when it was first assembled, I guess. I think the special prying tools and a little torx-bit screwdriver only cost me about $8 bucks (didn't really need the spudger).
                                                                                                                                                                          • Posted by: gaucr601_6189 at 18 Jun 15:58 permalink
                                                                                                                                                                            SOLUTION!! Hold the Menu and centre button together for about 10 seconds. the apple logo appears and then turn it off and on again. It worked with my ipod nano 3rd gen :)) :)
                                                                                                                                                                            • Posted by: zenstrength_8588 at 11 Jul 21:05 permalink
                                                                                                                                                                              well I trid everything that is said to do for the white screen of death a couple of times got angry and threw my 4th gen nano on the floor and BAM it started working... so for those who have given up all hope thats one last desperate mesure i guess lol
                                                                                                                                                                              • Posted by: ninew2xo_1699 at 19 Aug 02:01 permalink
                                                                                                                                                                                is there any other method besides these?I've tried more than 10 times and the next thing that's gonna be white screened is me...
                                                                                                                                                                                Please help if anyone know something.

                                                                                                                                                                                Rgds
                                                                                                                                                                                9W2XO
                                                                                                                                                                                • Posted by: ninew2xo_1699 at 19 Aug 02:03 permalink
                                                                                                                                                                                  I've tried more than 10 times but it just doesn't seems to work.The next thing gonna turned white screen is me....
                                                                                                                                                                                  Anyone know other method that might help??

                                                                                                                                                                                  Rgds
                                                                                                                                                                                  9W2XO
                                                                                                                                                                                  • Posted by: ralftillie_8585 at 19 Aug 16:30 permalink
                                                                                                                                                                                    OK, it's really simple:

                                                                                                                                                                                    Step 1: Switch HOLD on and off
                                                                                                                                                                                    Step 2: Hold the SELECT and MENU button until the screen goes black
                                                                                                                                                                                    Step 3: Immediately switch to pressing SELECT and PLAY/PAUSE. Hold these buttons for about 20 seconds.
                                                                                                                                                                                    Step 4: Now hold SELECT and MENU again for 10 seconds
                                                                                                                                                                                    Step 5: Once you stop pressing the buttons, the Apple logo will appear.

                                                                                                                                                                                    Remember that this NOT a permanent solution since the screen will go blank again if you switch the iPod off and on. However, you can repeat the steps above to get it working again. It takes about 30-40 seconds in total.

                                                                                                                                                                                    To everyone who is saying it is a hardware problem: it is obviously caused by corrupt software. If it was a hardware problem it wouldn't be possible to fix it by resetting the damn thing!

                                                                                                                                                                                    And to Apple: nice designs guys, but really, is it so hard to make decent software?