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My iTunes is not recognizing my iPod.

For Windows users. After connecting an iPod, it doesn't show up in iTunes (but is seen in My Computer).



Yeah, this is a pickle.  iTunes is the iPod management software, so if it doesn't see the iPod you can do anything with it.  There are several possible fixes.

Fix #1

You may have tried this already, but if not, in situations like this it is probably best to reinstall the software (iTunes in this case). The iTunes/iPod package has a bunch of different parts and anyone of them may have gotten corrupted or messed up.  Having a fresh install could alleviate any problems.

Note: Your songs (both from CDs and the iTunes Store) won't be deleted during this process. If you want to back them up anyway, open My Computer and go to: My Documents\My Music, then copy and paste the iTunes folder to your desktop.  
  • Close all windows.
  • Open Control Panel (through the Start button or Start > Settings).
  • Open Add or Remove Programs.
  • Select iTunes, then click Remove.
  • Select Yes.
  • Do not restart when prompted.
  • Go back into Add or Remove Programs, remove any iPod Updater applications that are listed, just like you did for iTunes.
  • Now restart your computer.
While it is restarting, let's do some breathing exercises:
    Breath in. Hold. Breath out. Breath in. Hold. Breath out.
Very good. Now, back to work.
  • Open My Computer, double click Local Disk C, double click Program Files.
  • Do you see the iTunes folder? It may or may not be there.  If so, right-click over the iTunes folder, select Delete, select Yes.
  • Do the same for the iPod folder (right click, delete, yes).
  • Minimize all windows and right-click over the Recycle Bin. Select Empty Recycle Bin.
  • Restart your computer.
Okay. Go download iTunes (http://www.apple.com/itunes/download) and install it. After that whole thing is done, connect the iPod. I really hope this works for you because the other fix is a little confusing if you haven't done it before.
Fix #2
Your computer manages different programs in different ways.  Your problem may stem from the fact that the iPod Service isn't set properly.
  1. Disconnect your iPod and quit iTunes.
  2. From the desktop, right click over My Computer and click Manage.
  3. In the left side panel, double click Services and Applications, then double click Services (right underneath).
  4. Double click iPod Service in the right hand panel.
  5. Click the Stop button under the General tab and leave the iPod Service Properties window open.
  6. Connect your iPod and wait until you see it in My Computer (be patient, it may take awhile).
  7. Click the Start button in the iPod Service Properties window.
  8. Open iTunes.
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Comments
  • Posted by: staceyja_225 at 04 Mar 01:12 permalink
    Help! Now I cannot restart this stopped service. Is said it could not stop properly and is now stalled in stopping status. What can I do?
    • Posted by: demboyes_734 at 22 Apr 19:43 permalink
      i have tried both "fix it" and it still does not show up in itunes. does it have anything to do with the fact that it is an older model ipod and newer versions of itunes does not recognize these ipods? if so, then how can this be fixed?
    • Posted by: bridget80_1354 at 22 May 15:41 permalink
      Before you try this try using a new ipod USB cable. After I reinstalled iTunes and it didn't work I used a new USB cable and that seemed to slove my problem.
      • Posted by: neskorfm_1241 at 02 Jun 11:04 permalink
        on fix it #2.....i cant click stop it wont let me and if i click start a windo pops up sayin error #3 cannot find path specific or someting like that....plees help!!! anyone!.....my email is ....neskorfm@yahoo.com....
        • Posted by: tvbell_3425 at 06 Jun 09:09 permalink
          I have tried both solutions and none have worked?
        • Posted by: mark.fuller_4180 at 09 Jul 10:38 permalink
          Hi, done what you said for Fix 1, but how do I get iTunes to recognise my music library that I copied and deleted from My Documents/My Music/iTunes? I've copied it back but Itunes won't recognise it.
          • Posted by: danjpalmer_9457 at 20 Nov 13:25 permalink
            i had tried everything, including the above fixes, and including apples recommendations. to save yourself hassle i would just do what i did, and re format, i made a web page to help people. note you will have to re add all ur music etc

            http://www.nosware.com/ipod/index.html
            • Posted by: tothaworldx3_1300 at 02 Feb 10:09 permalink
              i JUST sent in my ipod for repair and now its back and yeah it works but im itunes is not recognizing it! it charges when i put it in; but it doesn't show up on itunes. i didnt before though, i manged to get 175 songs out of 680 onto until this stopped working. and i have the room i have a 30G video.
              i recently updated my iTunes before i got my ipod serviced so i skipped #1. and for #2;; my ipod didnt show up in computer management.

              HELLLLLLLLLLLLp =[
              • Posted by: tyguy9311_5351 at 12 Feb 21:55 permalink
                NOTHING IS WORKING< AND NO ONE IS ANSWERING MY QUESTION ON THE GURU PAGE! AHHHHHHHH!!!!!!!
                • Posted by: scottno7_8728 at 18 Feb 13:22 permalink
                  thanks FIX2 did it for me, itunes 7 now shows my ipod mini! great stuff i've been searching for ages for a solution! thanks.
                  • Posted by: danjpalmer_9457 at 11 Mar 09:29 permalink
                    i had this problem a few months ago and made a web page to help people. i didnt realize until today how may hits it had got so it may help some of you too!

                    http://www.nosware.com/ipod/index.html
                    • Posted by: blackflavoredskittles_4888 at 26 Mar 12:28 permalink
                      SOLUTION
                      Right click on my computer>manage>device manager>scroll down to usb port section and you will find Ipod with a usb sign and a ! in a yellow triangle>double click on it and repair or reinstall and all should work
                      • Posted by: obengisu_5871 at 15 Apr 13:03 permalink
                        -disconnect the ipod
                        - Press and hold "Menu" for about 10-15 seconds then release and let the ipod turn back on
                        - connect the usb cable

                        This should do it

                        It worked for me, why not for you

                        Kis kiss Oguz
                        • Posted by: highestkite_4066 at 28 Apr 16:11 permalink
                          when i plug my pod into the usb it doesnt show up in itunes. and my whole computer starts freezing up and operating really slow. the itunes is able to recognise my brothers ipod tho help me
                          • Posted by: highestkite_4066 at 28 Apr 16:22 permalink
                            awwwwsum fix2 did it 4 me. ten points to this site im so happy right now. can uz feel the love
                            • Posted by: ThebomberThom at 02 May 15:49 permalink
                              AMAZING #2 is the best one!
                              • Posted by: whatsmyaimagain_4961 at 13 May 13:36 permalink
                                i did fix # 2 and it helped because now my ipods charging, only itunes still wont recognize my ipod and now when i plug my ipod in my computer recognizes it as a camera
                                • Posted by: dococ3333_2515 at 19 May 07:51 permalink
                                  I followed these steps, but it still doesn`t work. My Ipod does not appear in "computer" or in iTunes at "devices" .I have an iPod shuffle 2nd gen and windows vista as opperating system.
                                  • Posted by: dococ3333_2515 at 19 May 07:53 permalink
                                    I followed these steps, but it still doesn`t work!.. My iPod does not appear in "Computer" or in iTunes under "Devices". I have an iPod shuffle 2nd gen and Windows vista as opperating system.
                                    • Posted by: roberthardwick_6923 at 03 Jun 08:23 permalink
                                      try deleting everything on ipod with My Computer and then it should appear in itunes and it will ask you to restore it. I think its a problem with the itunesDB, probs due to disconnecting without ejecting.
                                      • Posted by: turbopidar at 12 Jun 06:57 permalink
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                                        You can find the files shared on uploading sites that the other crawlers miss here megaupload files
                                        • Posted by: greatrahul_3572 at 01 Jul 05:13 permalink
                                          I tried the above it did not work for me.
                                          The solution was actually very simple. Check out my solution
                                          http://treasurethoughts.blogspot.com/2008/07/solution-ipod-shuffle-not-recognized-in.html
                                          • Posted by: sharronmcshane_8496 at 03 Jul 06:13 permalink
                                            Thank you so much...yr advice worked first time
                                            • Posted by: agingbookworm_1237 at 04 Aug 21:30 permalink
                                              I am afraid to trust it yet because I think I probably did stop breathing and the lack of oxygen has fried my capacity to reason, but I think it might be fixed. Thank you!!!!!
                                              • Posted by: tatugirl_09_8089 at 11 Aug 20:23 permalink
                                                Holy crap!!#2 WORKEDD. I had a corrupted ipod and itunes wouldn't recognize IT but now i used solution #2 and restored my ipod now its syncing& recognizing my ipod as normalLy. THANKS! :D
                                                • Posted by: leannajefferson_5578 at 06 Sep 08:29 permalink
                                                  oh my god! thank you zolved!!! i can finally use my ipod again=]
                                                  • Posted by: rickytheloafer_2292 at 19 Sep 06:45 permalink
                                                    after trying every possible solution (including the 2 above) i nearly gave up and accepted the fact that i had spent 150 quid on 4000 songs that i wud have to have forever on my ipod. but after readin another article on this website that quite rightly said that itunes is not the only ipod manager out there i went in search for another. i came across one called floola (which has all the same features except no itunes store). Again same thing.nothing. but if u bring dwn the help menu, click repair ipod. click yes, even tho it says my ipod is working fine. after 10mins of sorting out my tunes they all finally popped up in the library. finally i can add to my collection without wiping the whole thing out and re formatting. i hope this helps as i no how fustrating it can be (-;
                                                    • Posted by: rickytheloafer_2292 at 19 Sep 06:47 permalink
                                                      oh and if u still want all the free podcasts and wat not u can still paste em back into ur new ipod manger library. adios