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Reset, then Disk Mode and Restore.



The Sad Face usually means there is a problem with the hardware (which can be pretty bad, as you can guess).What you need to do is to eliminate the chance that is isn't a hardware problem.

To do that, follow these steps.

Resetting your iPod:
  1. Turn the Hold switch on, then back to off.
  2. Press and hold the Menu and Select buttons for 10 seconds (until the Apple logo appears).
  3. Try this a couple of times.
If the reset doesn't help, then force the iPod into disk mode and then restore it.
Forcing iPod onto Disk Mode:
  • Ensure your iPod has a charge: plug your iPod into your computer or wall charger for a while (20 minutes should do).
  • Disconnect the iPod from the computer.
    1. Turn the Hold switch on, then back to off.

    2. Press and hold the Menu and Select buttons until the Apple logo appears.
    3. Immediately switch your fingers to press and hold the Select and Play/Pause buttons until "Disk Mode" appears at the top.
Restoring your iPod:
  • Go to Start > Programs > iPod > iPod Updater (folder) > iPod Updater (program - use the most recent date)

  • The Update window will appear.
  • Connect your iPod.
  • When the iPod show up, click Restore. A confirmation alert will appear.
  • When the restore is done, close the iPod Updater.

Don't disconnect or eject the iPod until the restore is totally done.  After you think it's done, wait another five minutes (just to make sure).

If the screen is back to normal, eject it from iTunes before disconnecting the cable.

Did the above steps resolve your problem?


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Comments
  • Posted by: jschro_1756 at 06 Jul 12:54 permalink
    i read this solution somewhere else but it saved me: just hold your ipod upright and slam the bottom (port end) down on a hard but padded surface (thin carpeted floor or a book), this supposedly jerks the loose connection back into place and has worked a few times for me.

     

     

    Type:ArticleContent
    Updated at:27 Mar 02:20
    Updated by:kamal
    Tags:
    Keywords:reset ipod, resetting ipod, Restore ipod, Forcing iPod onto Disk Mode, iPod Disk Mode, iPod factory settings, ipod restore, iPod Updater, ipod hardware problem, Sad Face usually means, problem with the hardware, hardware problem, Apple logo appears, Forcing iPod onto Disk Mode, disk mode, close the iPod Updater, before disconnecting the cable.
    Brand: Topic > How To
    Article Source > Authored in Zolved
    Brand > Apple > iPod