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Initial check - ISP troubleshooting guide
Before trying anything, ensure the connections to the PC from modem,and the modem to the wall socket are properly connected.
Now follow these steps...
(Note:The order is important)
Now follow these steps...
(Note:The order is important)
- Uninstall (just disabling doesn't always work) all installed software firewalls. The generic way of doing this is as follows:
- From your Task bar go to Start -> Control Panel. Open Add/Remove Programs.
- Select the Firewall software which you want to remove and click Remove.
- Shut down your PC and modem.
- Connect the modem directly to the PC. (Not through a hub, router, switch, firewall etc.)
- Unplug (from power) all wireless equipment (phone, speakers, other wireless electronics) that's within 25 feet of your cable modem. In certain cases, these devices interfere with the cable modem and it will try to read their signals.
- Restart your PC.
- From your task bar click Start -> Run -> type "msconfig". Click OK.
- The msconfig window will appear.
- Click on Startup. Uncheck the "Startup Items" box.
- Click OK.
- Restart your PC and try to connect.
Is your PC able to connect to the internet?
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