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How do I reset and/or restore my iPod?

An explanation of the steps for fixing common problems with an iPod.

When someone has a problem with their iPod, people mostly tell them "Reset it!" or "You need to restore it."  Here's how to do that.

Reset an iPod:

  • Toggle the Hold switch to on, then back to off (none of the red is showing).
  • Press and hold down the Menu and Select buttons (as shown in the picture) for 6-10 seconds, until you see the Apple logo.


  • For many problems, you may have to do this several times.  The iPod may be hung up on several things so you have to tell it: "Reset that.  Now reset this. Yes, reset that too" and etc.

Restore an iPod:

    Warning: When you restore and iPod, you...

            ... delete everything on it (songs, pictures, movies, files, games, firmware, etc.) Hey! That means any stuff that's on the iPod, but not in the iTunes library, will be lost.  After deleting everything, iTunes reloads the iPod software with a fresh copy (referred to as "factory settings").

    Using iTunes

When the iPod is connected, select it in the Source list in iTunes.  Under the Summary tab, there is a button named "Restore." Click it. Select the restore option you want then sit back.  A progress bar will show you the status of the restore. When it's done, you'll see a message like "Leave iPod connected to computer to complete restore." Now the iPod will show a progress bar. Do not disconnect during this part. When it's done, the iTunes Setup Assistant will prompt you to name and configure the iPod.

    Using iPod Updater

If you have a problem which means that the iPod is not showing up in iTunes, follow these steps.
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Comments
  • Posted by: devzy at 26 Apr 07:16 permalink
    my ipod had this problem.. one day when im restoring it my pc hanged! so the restoring process was stopped. The next tym i restore my ipod it seems it doesnt finish the restoring process in the part that the ipod will be disconnected and connected automatically before the restoring porcess ends. How can i fix this one? pls help me.....
    • Posted by: dragarza3_6565 at 23 May 12:32 permalink
      Do the restore !
      • Posted by: gaurav_2811 at 05 Jun 04:58 permalink
        HI I'M GAURAV FROM INDIA VADODARA. MY IPOD GOT STUCK SUDDENLY . I MADE A SEARCH IN GOOGLE. COM & WENT UR SITE OPTION . I DID WHAT IT TOLD STEP BY STEP & MY IPOD STARTED WORKING . THANKS A LOT ZOLVED.COM FOR SOLVING MY PROBLEM. KEEP UPDATING UR IPO INFOS . KEEP IT UP.
        • Posted by: squeekle3_567 at 05 Jun 16:54 permalink
          none of these will work for me can someone tell me what may be wrong
        • Posted by: squeekle3_567 at 05 Jun 16:57 permalink
          none of these are working for can someone tell me what may be wrong i feel like i have tried everything my ipod is model # A1136 and the seriaL NUMBER IS 4j609xm8txk i just bought it on ebay but it is formatted for a mac and all i have is windows computer pleaSE HELP
          • Posted by: pam at 26 Jun 00:11 permalink
            Thanks a very helpful article.
            • Posted by: horseloverva92_9741 at 27 Jun 10:34 permalink
              my ipod is like BROKE im nopt very smart wit thesse but its froze on the do not disconnect my aunt unpluged it from the computer now it wont turn off play music or anything its froze and wont shut off or reset ..I NEED HELP
              • Posted by: bobdoleis1_5838 at 01 Jul 12:57 permalink
                I had that message once. I actually performed a "slapping action" to my ipod. Another less violent method is to hold the center and the menu button together for about six seconds.
                • Posted by: blue13_fairy_4338 at 14 May 08:29 permalink
                  hi! your advice actually worked for me when it seemed that my ipod crashed with just the red 'do not disconnect' stuck in the screen. i pressed the center button plus menu for 6 seconds and voila! the apple logo appeared. then I simultaneously pressed the other buttons and the ipon returned to life. thanks sooo much =D
              • Posted by: poolshrk_4667 at 14 Jul 15:10 permalink
                I had problems restoring my iPod - I would continually get the error message " Cannot restore iPod error number 1418". The way out of this is to restart the iPod by turning the hold switch to on then off untill you get the apple logo, then immediately holding the center and previous buttons simultaneously until you get a diagnostics screen. Then scrool down to 'Reset' and press the center button and your iPod will come back to life as if nothing ever happened to it. Hope this helps all of you who are frustrated as I was.
              • Posted by: teddymaster2_6154 at 16 Jul 18:42 permalink
                Well, I accidentally restored my iPod while uploading iTunes. And then i realized what i was doing, so i quickly took my iPod out. Then, since my ipod is a 512MB iPod shuffle, the green light on the front remained on, for hours. No matter what i do, press a button, turn it on or off, anything it reminas green. I plug it into my computer and nothign happens. Usually a pop-up comes up and says My iPod is in. Now it's not there, nothign changes when i plug it in. My iTunes cannot see it either. Since restore removes all it's software and everything. I belive my iPod is just washed out and full of nothing. IS THERE ANY WAY TO FIX THIS ?!?! HELP ME PLEASE !!!
                • Posted by: richy18 at 09 Jan 11:43 permalink
                  Thanks It really helped
                  • Posted by: richy18 at 09 Jan 11:44 permalink
                    thanks it helped now my ipod is working again
                    • Posted by: aangavatarkatara_2397 at 12 Jan 13:56 permalink
                      HEY THAKS! THIS HELPED ME A LOT :)
                      • Posted by: aangavatarkatara_2397 at 12 Jan 13:57 permalink
                        HEY THANKS THOS REALLY HELPED I WAS SO FREAKING OUT LOL
                        :))
                        • Posted by: laa_cam_4882 at 17 Jan 18:56 permalink
                          my ipod has a black screen and it won't show on my itunes
                          • Posted by: nredell_1803 at 05 Feb 12:17 permalink
                            Hey Thank you, Thank you.. Great help.
                            • Posted by: nredell_1803 at 05 Feb 12:17 permalink
                              Thanks for the help. I am good to go now,
                              • Posted by: mommy351014_2556 at 05 Mar 18:23 permalink
                                when i try to turn on my ipod,the screen goes do not diconect so when i try to restore it on itunes, it goes itunes cannot run this beacause it detected an audio configureation.... pllleeeaaaaaaaaaaaaaseeee hellllllllllllllllllllpppppppppppp................ or ill throw it away.... waste 'o' money....
                                • Posted by: mommy351014_2556 at 05 Mar 18:26 permalink
                                  when i try to turn on my ipod, it goes, do not disconnect, so i try to restore it on itunes, itunes then goes, itunes cannot run this program because it detected an audio configureation!!!! heeeeeeelllllllppppp meeeeeeeeeeeeeeeeeee!!!!!!!!!!!!!! please.... with sugar on top, and a cherry, with whipped cream....
                                  • Posted by: computerwiz514_1687 at 19 Mar 17:05 permalink
                                    I need help. I must have disconnected my ipod wrong so now i cant add anymore songs until i restore it. I want to restore it but when i try to...nothing sees my ipod...it will not show up. I have got it once but my computer froze when it was downloading on itunes. Can someone please help me??
                                    • Posted by: computerwiz514_1687 at 19 Mar 17:05 permalink
                                      I need help. I must have disconnected my ipod wrong so now i cant add anymore songs until i restore it. I want to restore it but when i try to...nothing sees my ipod...it will not show up. I have got it once but my computer froze when it was downloading on itunes. Can someone please help me??
                                      • Posted by: braves13qb2008_463 at 12 Apr 15:13 permalink
                                        i reset it the old fasion way an restored my 3rd generation apple ipod nano off itunes an it says it needs restored again an now the restore button doesnt sho up on the summary tab PLEASE HELP I JUST SPENT 200$
                                        • Posted by: rawmat4_6647 at 20 Apr 01:24 permalink
                                          my ipod touch is now broken because i tries some dumb ass jail break thing i dont even care about the songs i just wana restart if possible plz help
                                          • Posted by: kelz_rulz_24_4045 at 11 May 23:48 permalink
                                            how many times are you supposed to try this coz i have done it like ten times and it still is frozen!!!
                                            • Posted by: princess_georgina21_9123 at 27 May 03:59 permalink
                                              AZa!your advice really worked...few minutes ago i was worried because i can't find any shop to repair my ipod!!! Thanks a lot!!!!!!!!!!!!!!!!!!!!!!! ^_^IT'S REALLY AMAZING!!!!!!!!!!!!!! AIKA
                                              • Posted by: princess_georgina21_9123 at 27 May 04:01 permalink
                                                hi your advice really worked...AZA!!! thanks a lot..aika
                                                • Posted by: leigh-__5929 at 27 May 06:36 permalink
                                                  my ipod wont show up in itunes so how can i restore it?
                                                  • Posted by: xoxsexyy-lovexox_706 at 02 Jun 23:03 permalink
                                                    I press restore and then it acts like it is then it restarts and says i have to restore it again and it just keeps doing this