How do I use Cox WebMail?

A. Visit http://www.cox.net and click the Check Your WebMail icon in the upper-right corner of the screen. You then sign in using your Username and Password. Your Username is the first part of your Cox High Speed Internet Email address. If your email address is johndoe@cox.net then your Username would be johndoe.

A. WebMail uses the same password as your Cox High Speed Internet Email address. If you do not remember your password please call your local Cox High Speed Internet office. The number is located on your Cox High Speed Internet monthly statement.

A. Yes, Cox email and all the great features that come with it are available to all Cox High Speed Internet customers at no additional charge. Regardless of where they are located or to which Internet package they subcribe, all customers receive up to 7 mailboxes.

A. Cox recently upgraded mailbox storage. Now each mailbox can hold up to 1 GB worth of messages.

A. No, all Cox email accounts were automatically upgraded so that all of our high-speed Internet customers can immediately benefit from the changes.

A. It’s free, and full of useful features and functions. And, if you use your Cox email account, you can be sure that you have the inside scoop on what Cox has to offer. Cox occasionally sends email announcements about changes, upgrades and other notifications to our customers with Cox.net email addresses.

A.

• Larger mailboxes! Now customers can store up to 1 GB of mail in each of their 7 email boxes.
• The ability to get more creative when composing emails, including changing fonts, colors and adding pictures.
• Your emails can also be more accurate, with the new automatic spell check function.
• A number of new tools that help control spam, including the ability to:
  • Report spam easily with the new SpamBlocker Reporting function. Simply click on a message or messages in your inbox and click the “Spam” button to forward the messages Cox’s SpamBlocker team review.
  • Customize your own spam filter by blocking or granting access to specific senders or domains.
    • Create a Personal “Block” list: Users may block messages from as many as 20 domain names or individual email addresses. Incoming mail matching the personal block filter will be deleted or filtered when received.
• There are also a number of new ways to better manage your email addresses, including:
  • Creating email message groups from your address book, allowing the same message to be sent to a group of people without inserting individual email addresses.
  • Importing addresses from other programs into WebMail, or exporting email address books for inclusion in other programs.
  • Using expanded search tools to search your address book.
• Better email management tools are available. You can mark multiple messages as read, unread, flag as spam or file them away with easy to use checkboxes next to each message.
• Cleaner print-outs are possible, because you can now select a “print view” of an email message with fewer graphics.
• New Auto-Forward lets you set custom rules to forward messages to other mail accounts.
• A link to manage your passwords can now be found in WebMail.
• "Help" in WebMail is integrated directly with our Support site, so you have answers 24/7 to questions about these new functions, and easy-to-use tutorials to get started.

A. Cox’s SpamBlocker is continually updated to better detect and delete spam. The latest version of Cox’s SpamBlocker provides the ability to delete suspected junk mail before it makes it into your mailbox, automatically divert unwanted emails to a spam folder in WebMail, or deliver spam to your Inbox flagged as --Spam-- in the subject line. If an unwanted email makes it through to your inbox, a new “Spam” button in WebMail makes it easy to report the email to Cox’s SpamBlocker Team. In addition, you can now customize your own spam filter by blocking or granting access to specific senders or domains.
Customers that already have Cox SpamBlocker do not need to upgrade – they automatically benefit from the ongoing enhancements made to the SpamBlocker technology. Customers who did not have SpamBlocker active, or chose specifically to flag spam prior to June 2006, will now find suspected junk mail in the Spam folder in WebMail.

A. Cox’s SpamBlocker solution will significantly enhance your experience with Cox High Speed Internet by reducing spam for all of your Cox.net email accounts. It is compatible with McAfee SpamKiller and adds an extra layer of protection.
McAfee SpamKiller allows more options for the customer and their spam blocking needs. In addition, you can use McAfee SpamKiller to block spam on non-cox.net accounts.

A. Cox’s SpamBlocker uses all of the tools available today, including rule-based methods, heuristics and black lists of known spammers to detect junk email. We can’t disclose all of the methods used by Cox SpamBlocker because we don’t want to educate Spammers on what methods they need to work around.

A. The new SpamBlocker reporting function makes it even easier to report spam. Simply select a message (or messages) from the inbox and then click the “Spam” button on the menu to forward the messages Cox’s SpamBlocker team review. You can also find the Spam button while you’re reading individual messages.
Messages can also be sent from your mail client to spamreport@cox.net, please be sure headers are attached.

A. In order to upgrade the features for our customers, we were not able to retain the old WebMail service.

A.   Password security is important and Cox has publicized guidelines on how to pick the most secure password. Traditionally in the industry, email passwords have been sent in the clear and, overall, webmail services on the Internet presently offer a combination of both secure and unsecure logins. Cox is working to implement uniformly secure logins for all of its web properties which are scheduled to be effective early next year.