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Troubleshooting third party software and Internet connection settings issues
This article will help identify third-party software or Internet connections settings that prevent you from visiting Web pages
The following guidelines will help identify third-party software or Internet connections settings that prevent you from visiting Web pages. You can also use the Delete Browsing History feature and the Internet Explorer (No Add-ons) mode of Internet Explorer 7 to troubleshoot these issues.
Part 1: Use the Delete Browsing History feature
To use the Delete Browsing History feature, follow these steps:
Part 2: Use the Internet Explorer (No Add-ons) mode
To use the Internet Explorer (No Add-ons) mode, follow these steps:
Step 2.The browser add-on or add-ons that caused the issue by using the Manage add-ons feature. To do this, follow these steps:
Point-to-Point Protocol over Ethernet (PPPoE) connections that require a user name and password do not work in safe mode. Most DSL connections and dial-up connections are PPPoE connections. Therefore, these connections do not work unless they are persistent connections to the Internet, such as a cable connection. To start the computer in safe mode, following these steps:
Part 4: Test by using a new user account
If you still cannot browse the Internet, the user account you are using may be corrupted. If you have multiple user accounts, log on as a different user. If this method resolves the problem, we recommend that you create a new user account and transfer your settings and files to the new account. If this method does not resolve the problem, continue to the next step. If this method resolves the problem, transfer your settings from the old account to the new account by copying the files from the old user's My Documents folder or by using the File and Settings Transfer Wizard
Part 5: Run antivirus software and antispyware software
If you have antivirus software or antispyware software installed, update it and run the software. After you have determined that the system does not have malicious software installed, test to see if you are able to browse the sites.
Part 1: Use the Delete Browsing History feature
To use the Delete Browsing History feature, follow these steps:
- Open Internet Explorer 7, click Tools, and then click Delete Browsing History.
- Next to Temporary Internet Files, click Delete files, and then click OK.
- Next to History, click Delete history, and then click OK.
- Next to Form data, click Delete forms, and then click OK.
Part 2: Use the Internet Explorer (No Add-ons) mode
To use the Internet Explorer (No Add-ons) mode, follow these steps:
- Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons).
Step 2.The browser add-on or add-ons that caused the issue by using the Manage add-ons feature. To do this, follow these steps:
- Click Tools, and then click Internet Options.
- Click the Programs tab, and then click Manage add-ons.
- Click an add-on in the Name list, and then click Disable.
- Repeat step c until you identify the add-on that causes the issue. If the issue is resolved, you have determined which add-on causes the issue.
Point-to-Point Protocol over Ethernet (PPPoE) connections that require a user name and password do not work in safe mode. Most DSL connections and dial-up connections are PPPoE connections. Therefore, these connections do not work unless they are persistent connections to the Internet, such as a cable connection. To start the computer in safe mode, following these steps:
- Restart the computer. Press the F8 key repeatedly when the screen becomes blank.
- Click Safe Mode with Networking, and then press ENTER.
- If you are prompted to select a version of Windows, select the version, and then press ENTER.
- After the computer has started in safe mode, test your connection.
Part 4: Test by using a new user account
If you still cannot browse the Internet, the user account you are using may be corrupted. If you have multiple user accounts, log on as a different user. If this method resolves the problem, we recommend that you create a new user account and transfer your settings and files to the new account. If this method does not resolve the problem, continue to the next step. If this method resolves the problem, transfer your settings from the old account to the new account by copying the files from the old user's My Documents folder or by using the File and Settings Transfer Wizard
Part 5: Run antivirus software and antispyware software
If you have antivirus software or antispyware software installed, update it and run the software. After you have determined that the system does not have malicious software installed, test to see if you are able to browse the sites.
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