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My HP printer shows the error message “Out of paper” and does not pick paper or print
Your HP Photosmart, All-in-One, Deskjet or PSC Printers will show error message if there is a problem with the papers loaded or with the printer’s rubber rollers.
The problem could be due to reasons like:
Step 1:Checking the media and print settings:
Step 2: Get the HP Paper Feed Cleaning Kit if necessary:
Some Ink Jet printers of HP require a special kit to resolve this issue. Check out if your printer falls in this category.
If an “Out of Paper” message is shown on your computer and your printer cannot pick up paper, then follow the steps below (in the order) to resolve the problem.
- The paper tray is empty or overloaded.
- The Paper may be curled or wrinkled or torn.
- The paper width might have pressed tightly in the stack of the paper.
- The paper tray may not have been inserted properly.
- The paper settings do not matched with printer settings.
- The rubber rollers may be dusty.
Step 1:Checking the media and print settings:
If the issue is not solved, continue on to the next step
- Remove power cord when the printer is ON, wait a while and then plug it back.
- Turn the printer ON.
- Place a Paper, which is not ripped, dusty, wrinkled, or bent.
- Place the papers of same size.
- Tap the stack of the paper.
- Verify the stack of paper between 10 to 25 sheets.
- Insert the stack of papers into the printer.
- Set the paper settings in the print driver.
- Open a Document in the application, which has to be printed.
- Click File > Print > Properties > Paper/ Quality tab.
- In the Size Drop down menu, Select the Size of Paper.
- In the Type Drop down menu, select Type of Paper.
- Click OK.
- In the Print Dialog box, click OK to print .
- Try printing again.
Note: If this step resolved your problem and you want to print on another media, change the paper in the unit, repeat steps 2 to 7 above for the new media.
Step 2: Get the HP Paper Feed Cleaning Kit if necessary:
Some Ink Jet printers of HP require a special kit to resolve this issue. Check out if your printer falls in this category.
Step a: Determine the Model of your product.Step 3: Cleaning the rollers:
HP Desk Jet 5440 and 5940 series printers Models:
HP Photosmart All-In-One 2570, 3100, 3200, 3300, 7800, 8000, and 8200 series printers Models:
- 5420v, 5432, 5440, 5440v, 5440xi, 5442, 5443, 5438.
- 5940, 5940xi, 5943.
HP PSC 1510, 1600, and 2350 All-In-One series printers Models:
- 2570, 2571, 2573, 2574, 2575, 2575a, 2575v, 2575xi, 2578
- 3108, 3110, 3110v, 3110xi
- 3207, 3210, 3210a, 3210v, 3210xi, 3213, 3214
- 3308, 3310, 3310xi, 3313, 3314
- 7830, 7838, 7850, 7850w, 7850v, 7850xi, 7853
- 8030, 8038, 8049, 8050, 8050v, 8050xi, 8053
- 8230, 8238, 8250, 8250v, 8250xi, 8253
Step b: Determine the range of the serial number.
- 1503, 1504, 1508, 1510, 1510s, 1510v, 1510xi, 1513, 1513s, 1514
- 1600, 1603, 1605, 1608, 1610, 1610v, 1610xi, 1613, 1615, 1618.
- 2350, 2352, 2353, 2353p, 2355, 2355p, 2355v, 2355xi, 2357, 2358.
After knowing the model of your printer, now get the serial number.
- If the third and fourth digit of the serial number is 56, 57, 58, 59, 5A, 5B, 5C, or 61, then HP representative.
- If you don’t find third and fourth digits of the serial number in the above list then you do not need the special cleaning kit. Continue on to the next step.
NOTE: A USB connection is required for Windows 98SE, Me, 2000, or XP computer to use the HP Paper Feed Cleaning Kit. If the product is not already connected via USB, then connect it via USB before using the patch, or the kit will not work.
If you still experience the problem the you have to service your product.
- Turn of the computer and unplug.
- Open the access door to access the rollers.
Note: Refer to the product's User's Guide to locate the rollers- Clean Up the rubber rollers with cloth lightly moistened with water.
- Close the access door and plug the power cord in.
- Try the printing.
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copyright © 2009, IPTouch, Inc.
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Comments
- Posted by: sjones_5258 at 15 Oct 14:50 permalinkJust took my hp photo printer to a tech repair place and after $60 service charge found out that HP photo printers are not designed to work with any other paper than HP photo paper. The wheels were turning just fine, but apparently the HP paper has a "sticky back" that makes the printer pick up the paper. The kodak paper I was using does not have this special sticky back needed for this printer to pick it up.....A total scam if you ask me. I was never informed of this when I purchased this printer (and $50 worth of Kodak paper)
| Type: | ArticleContent |
| Updated at: | 03 May 04:20 |
| Updated by: | shanu |
| Tags: | hp |
| Keywords: | error message, paper wrinkled, dusty, overloaded, hp printer, Out of Paper, pick paper, HP Photosmart, All-in-One, Deskjet, PSC Printers, rubber rollers, print media, stack of paper, paper settings, Hp cleaning kit, paper feed, serial number, USB connection, |
| Brand: |
Topic > Troubleshooting Article Source > Authored in Zolved Brand > HP |
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