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Error Message in HP during Installation : “ Resolving Error 1304 or Internal Error 2359”.

You may across this issue when there are too many files in the INF directory. Delete all the files that are 0 KB in size, restart the system and reinstall the scanning software.

This Error Message occurs when installing the all-in-one software.The installations stops before completion and you may get one of the following Error Message.
  • Error 1304 : Error writing to file C:\window\inf\HPxxxxx.inf
  • Internal Error 2359 : Here the only option is to click OK.
    The following message may also appear:"The installer was interrupted and the system was not modified" or "cannot write *.inf, access is denied, make sure you have the rights to write to this file/directory."

To resolve this issue, first make the .inf folder visible and sort contents and delete all files that are 0 KB in size.

Follow the steps below to correct the problem:

Step 1 : Make the .inf folder visible and sort contents
.

   Steps for Windows 98 and Me,
  1. To open Windows Explorer right-click Start > Explore.

  2. On the Windows Explorer menu bar, click Tools > Folder Options.

  3. Select View > Show hidden files and folders > OK.


  4. In the left pane of the Explorer window, click (+) next to Windows folder.


  5. Locate and click the inf folder to open it in the right pane.


  6. On Windows Explorer menu bar, click View >  Details.


  7. On the category headings bar, click Size to arrange the files from the smallest to the largest.
Steps for  Windows 2000 and XP .
  1. To open Windows Explorer, right-click Start > Explore All Users.
  2. On the Windows Explorer menu bar, click Tools >  Folder Options > View  > Show hidden files and folders > OK.
  3. In the left pane of the Explorer window, click (+) next to the Windows or WinNT folder.
  4. Select the inf folder and click to open it in the right pane.
  5. On the Windows Explorer menu bar, click View > Details.
  6. On the category headings bar, click Size to arrange the files from the smallest to the largest.
Step 2 : Delete all files that are 0 KB in size.
  1. On the right pane of the Explorer window,select all the files that are 0 KB in size.
  2. Press Delete, and confirm the file deletion.
    Note: While deleting if you make a mistake and accidentally deleted the wrong files, then you restore them by clicking Edit > Undo Delete.
  3. Close all the open windows and Restart the computer.
  4. Restart the all-in-one software installation.
    Note: If you get any message displaying that the software is already installed or an option to remove the software, click Remove > Next.
    Go through the instructions to uninstall the software. Restart the computer, reinstall the software following the on screen directions.
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