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HP and Compaq PCs shutting down with "LSA Shell" error message.
Sasser Worm virus or its variants cause may impact any computer system running Microsoft Windows XP or Windows 2000, causing such a problem. Here, let’s learn how to resolve the error associated with the virus, remove the virus from your system, and prevent the virus from reoccurring in the future.
Note: While downloading the Microsoft Windows Update, you may notice that it takes a long time to download the updates because some worms are designed to increase the Web traffic to targeted Web sites. In such scenario, you cannot access the Web site. So, retry to connect the Web site after sometime.
Symptoms of the Sasser Worm:
Note: If your computer gets serviced or when a system recovery has been run, then the software is changed back to its original configuration like as you purchased the computer the first time. All the softwares and drivers that you have updated on your machine will be lost. If you are facing this problem perform the steps given in this section.
If you want to prevent your machine from restarting automatically as well as to download and install the Microsoft security updates then follow these steps.
Windows XP
Windows 2000
Windows XP:
Windows 2000:
Now your computer is clean and protected from worms and viruses.
Note: If the above solution does not work then contact Microsoft and your anti-virus software vendor for additional assistance.
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Symptoms of the Sasser Worm:
- The computer is slow and non-responsive, particularly when connected to Internet.
- The computer may display a message stating it is shutting down, initiated by NT AUTHORITY\SYSTEM.
- The computer may display a message stating the user does not have permission when trying to shutdown the computer normally. You will have to press and hold in the power button for seven seconds or longer to shut off the computer.
- The computer displays an error message stating "LSA Shell (Export Version) encountered a problem and needed to close." as show below:
Note: If your computer gets serviced or when a system recovery has been run, then the software is changed back to its original configuration like as you purchased the computer the first time. All the softwares and drivers that you have updated on your machine will be lost. If you are facing this problem perform the steps given in this section.
If you want to prevent your machine from restarting automatically as well as to download and install the Microsoft security updates then follow these steps.
- Click Start > Run.
- Type shutdown -a > click OK.
Windows XP
Windows 2000
Windows XP:
- Click Start > Control Panel.
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- Double-click on Network and Internet Connections.
- Click Network Connections.
- Right-click on Internet connection that needs the Internet Connection Firewall activated. Click Properties from the menu.
- Click the Advanced tab > select Protect my computer or network. Click OK. The firewall is now activated.
- Continue further and holding down Ctrl + Alt keys on the keyboard. Press Delete key.
Windows 2000:
- Right click on Task bar. Click Task Manager.
- Click Process tab.
- Select any item in the list that appears as follows:
- Starts with "AVSERVE" or "avserve2.exe"
- Starts with "skynetave.exe"
- Ends with "_UP.exe"
- Starts with "AVSERVE" or "avserve2.exe"
- Select any item in the list that appears as follows:
- Click End Process.
- Continue the End Process until you make sure that there are no such items (AVSERVE or avserve2.exe, skynetave.exe, _UP.exe) available in the Process task.
- Install the latest critical updates to prevent your computer from security vulnerabilities.
- Remove all the worms by using your anti-virus software by updating the latest antivirus definitions and perform virus scan.
Now your computer is clean and protected from worms and viruses.
Note: If the above solution does not work then contact Microsoft and your anti-virus software vendor for additional assistance.
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