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Troubleshooting: iPod doesn't Start Up
What could be the reason?
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Check the hold switch to be sure that it's not on. Even if it appears to be off, flick it back and forth a couple of times. If you have a remote control plugged into it, be sure that its hold switch is off as well.
Or -
Plug it into a power adapter to charge it. The battery may be so drained that it won't boot.
Or -
If you can get the iPod to mount on your computer, restore it with the latest iPod Software Updater that works with your iPod model.
Or -
To restore the iPod, run the latest version of the iPod Software Updater. To initiate the restore process, simply press the Restore button.
Note that restoring your iPod erases all the data on it -- music, contacts and calendars, and any files you've copied to it. If you want to keep the data on your iPod, back it up before restoring it.
Or -
If the iPod won't mount on the computer or take a charge, its battery may need to be completely drained. Put it aside for 24 hours and then try charging it.
Or -
If the iPod is over 18 months old and you use it a lot, the battery may be dead. If so, you can have it replaced for you by Apple or an outfit such as iPodResQ, PDASmart, or Small Dog Electronics. All these companies (except Apple) plus Unity Electronics and Laptops for Less will sell you replacement batteries for your iPod, along with tools for opening it and instructions for performing the operation.
If none of the above mentioned steps work, contact Apple -- either by phone, by taking it into an Apple retail store, or by contacting them via the Web.
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