| Zolved community solution |
 new article edit article
|
Using AT&T Self Support Tool for AT&T Yahoo! High Speed Internet
Check out this article to know how to use AT&T Yahoo Self Support Tool.
The AT&T Self Support Tool can resolve a range of issues from connectivity to email problems, as well as provide some additional helpful utilities, such as Computer Checkup and Computer Security.
Note: The Self Support Tool will attempt to resolve an issue for you. If it can't, it will direct you to technical support.
Main Interface of Self Support Tool.
You can launch this tool from Program menu or the system icon tray. It also helps high speed internet users resolve their common issues.
How to launch self support tool?
There are three methods to launch this tool.
-
- You can launch it by double-clicking on the White Van icon in the system tray.
or
- By double-clicking on the Self Support Tool icon on your desktop.
or
- By selecting the AT&T Self Support Tool from the Program menu.
- You can launch it by double-clicking on the White Van icon in the system tray.
-
A dialog box will appear if the Self Support Tool detects an error from common supported Internet applications.
-
To resolve an issue, click on Solve My Issue.
.jpg)
-
Email Issues
If you encounter any problem while sending or receiving email from a supported email application, select Cannot send/receive email from the Self Support Tool Main Interface. It will begin a series of tests that will attempt to determine the reason for your email issue.
.jpg)
-
If there are no issues with your email, the tool will allow you to immediately test your email for sending / receiving by selecting Send email now.
.jpg)
-
High Speed Internet Connection Problems
If there are any problems with high speed internet connection, this will start a series of tests to detect the problems.
.jpg)
-
For example, in the instance as shown below, data cable was accidently unplugged. It will give you instructions on how to resolve this problem.
Once the problem is fixed, it will retest to make sure that the issue is resolved.
.jpg)
-
If everything is okay, it gives Internet connection test successful message.
.jpg)
-
If it cannot resolve an issue, a list of identified potential issues are displayed at the top of the page so that you can communicate them quickly to the Technical Analyst.
- Computer Checkup
-
The self-support tool also has a feature that checks your and help you optimize your basic computer setting for better browsing experience.
To use this feature, Click on Computer Checkup. This will begin a test on your computer to see if certain settings can be changed for better performance.
.jpg)
-
It will display its findings and displays any recommendations on the results screen. You can apply these changes if you wish to, to improve the performance.
-
Managing Email and Utilities
The Self Support Tool also provides you with email management tools and utilities so that your Internet experience can be simple and enjoyable. These tools and utilities address common actions needed in order to keep your email and Internet connection running smoothly.
.jpg)
|
del.icio.us
stumble
print
- Posted by: jtarkowski9263_8780 at 01 Feb 18:01 permalinkjust to enroll in att self support .
- Posted by: bill6379_4265 at 17 Apr 12:42 permalinkA.T.&T. Support tool
- Posted by: jtarkowski9263_8780 at 01 Feb 18:04 permalinkjust want att self support
- Posted by: jtarkowski9263_8780 at 01 Feb 18:05 permalinkare you going to enroll in att self support yes or no check a box
- Posted by: bill6379_4265 at 14 Apr 18:49 permalinkyes
- Posted by: bill6379_4265 at 14 Apr 18:50 permalinkComputer trouble
- Posted by: bill6379_4265 at 14 Apr 18:51 permalinkJust to enroll
- Posted by: jycdudley_7153 at 23 Apr 08:25 permalinki had this tool at one time but lost it some how so how can i get it back?
- Posted by: ylirenko_4749 at 28 Jul 08:11 permalinkat&t internet service stinks big time. You can't even find the self support tool when you need it to download. We didn't have any trouble when we had sbc, not until at&t took over and then bam- nothing but trouble. I am seriously thinking about switching users.
Ron Lehtinen ylirenko@sbcglobal.net - Posted by: wes-ley_5228 at 20 Oct 00:57 permalinkHey this sounds great. Now how do you sign up for it?
- Posted by: pleasantrise_1089 at 04 Dec 16:57 permalinkblack box labelled self support tool pops up every time I start up computer There is no menus on box How do I get rid of this useless waste of time. (I do have the real self eupport icon on the system tray)
- Posted by: agentedwardsmxmk_7056 at 05 Dec 22:32 permalinkClick on Start. Click on Run Type regedt32 in Run. Next click OK. You need to be very carefull what you do here because you are now in the registry. 1. Click on HKEY_LOCAL_MACHINE. 2. Click on SOFTWARE. 3. Click on Microsoft. 4. Click on Windows. 5. Click on Current Version. 6. Click on Uninstall. Scroll down and look for self support tool. Click on it, and look to the right It should say self support tool. If it does, go back to self support tool, left click, click delete, click on ok. Look for software that should be right above where self support tool was, click on it. Look to the right, and you should see self support tool. If you do, right click, then delete this software(back to the left), click on ok. I tried removong self support tool from my add and remove programs, and doing this messed up one of my other programs. You will still have self support tool in programs, but you can not delete it. However, at least you will no longer see self support tool come up on your screen everytime you boot up. Remember, be very carefull in the registry. If you have any doubts that you can do this, then do not.
- Posted by: agentedwardsmxmk_7056 at 05 Dec 22:00 permalinkAT&T Self Support Tool does not work on my computer. Why does AT&T aka SBC come out with a program that does not work? s2008
