How do I use Remote Assist facility provided by Comcast?

The Process of connecting remotely is referred to as "Remote Assist".

NOTE: It is always optional for you as a Comcast customer to give permission. You can grant and disable permission to Comcast Support Representatives.

To establish a remote assistance session, follow the steps outlined below:

• Go to Comcast help page and click on Download Assisted Support link.

        

• Select Save to Disk and click on OK.

• Browse the file Comcast Assisted Support Controls and double click on it to Install.
  

• Configures Comcast Assisted Support.

• Read the License agreement and click on Accept

•  Enter your email address in the space provided, and check the box labeled   Enable  passkey for this session. Click on Enter.

• Select the Grant Full Control / View Only Control button. Changes the status from Disabled to Enabled.  Provide the Comcast Support Representative your passkey.

NOTE:  Click the Stop Remote Access button if at any point of time you wish to end the remote control access for the Support Representative.

• You will receive a confirmation window when the Comcast Support Representative connects to your PC. Click Accept Access to give the representative access to your PC.

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