Why does a blue screen appear when I open Comcast.net?

This problem is due to a conflict with the Norton Internet Security software. However, you can overcome this problem by following the steps given below:

• Right click on the Norton Internet Security icon present on the bottom tray of your screen and Disable it.

• The browser cache should be cleared.This can be done in the following way:
  

In Mozilla Firefox

1. Open your browser.

2. Goto Tools > Clear Private Data.

1. Check the cache box

2. Click on the Clear Private Data Now button.

In Internet Explorer 6.0

1. Open your browser.

2. Goto Tools > Internet Options

1. In the Temporary files section click on  Delete files button.

1. The option "Delete all offline content " should be checked. Click the OK button.

1. Click on Apply and OK buttons respectively.

• Close your browser and reopen it.

• Open comcast.net and verify if you are able to login.

• All the browser windows must be closed.

• Enable Norton Internet Security.

• Open comcast.net and verify whether you can sign in.

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