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Treo 600: Windows New Hardware Wizard requesting a USB driver while synchronizing.
The new Hardware Wizard appears when Windows cannot locate the driver that gives instructions to connect the device to the PC. A cradle has to be used. use cradle.
Let’s see how we can find a solution to this issue with different version of windows…
Windows 95 and NT :
If Windows 95 or Windows NT is in use, you can not solve the problem. To synchronize with these operating systems you have to use a serial cradle.
Other Windows versions:
For other version of the Windows operating system, you need to establish a search for the the driver software for your device. Often, all you need to do is to instruct Windows to try again. Follow the steps listed:
If Windows launches the New Hardware Wizard again, follow these steps:
Windows 95 and NT :
If Windows 95 or Windows NT is in use, you can not solve the problem. To synchronize with these operating systems you have to use a serial cradle.
Other Windows versions:
For other version of the Windows operating system, you need to establish a search for the the driver software for your device. Often, all you need to do is to instruct Windows to try again. Follow the steps listed:
- with the New Hardware Wizard on the screen, Press the Cancel button, with the New Hardware Wizard on the screen.
- Restart the computer.
- Try HotSync procedure again.
If Windows launches the New Hardware Wizard again, follow these steps:
- Select the button A table of all the drivers in a specific location or Browser appears.
- Select one of the following:
- VisorUsb.inf OR
- PalmUsb.sys but not PalmUSBD.sys
in one of these location:
- C:\Program Files\palmOne\Drivers Or
- C:\Program Files\Palm\Drivers OR
- C:\Program Files\Handspring\Drivers OR
- C:\Windows\inf.
Press Next.
- VisorUsb.inf OR
- Allow the Wizard to complete the run and try a HotSync operation.
- Launch Windows Explorer.
- Navigate to the driver you found.
- Right Click on the file.
- Select Install.
- Try another HotSynch operation.
- Uninstall the Palm Desktop software.
- Restart the computer.
- Re-install Palm Desktop.
- Restart the computer.
- Try HotSync operation.
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